Alicia Ponce
Clovis,NM
Summary
Dynamic professional with strong customer service skills in high-volume environments. Proven ability to manage multiple tasks while ensuring guest satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Waitress
The Rails
Clovis, NM
02.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Processed transactions accurately using point-of-sale systems to streamline payments.
- Collaborated with kitchen staff to facilitate smooth food preparation and service flow.
Assistant Manager
Sonic
Clovis, NM
07.2017 - 01.2023
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and drive promotional strategies for increased revenue.
- Coordinated scheduling to maximize labor efficiency during peak business hours.
Education
High School Diploma -
Clovis High School
Clovis, NMSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Waitress
The Rails
02.2023 - Current
Assistant Manager
Sonic
07.2017 - 01.2023
High School Diploma -
Clovis High School