Alicia Quiroz
Collegeville,PA
Summary
Dynamic and results-oriented professional with proven skills in customer service and decision-making. Excelled at The Limerick Diner by enhancing customer satisfaction and team productivity. Demonstrated strong multitasking abilities and attention to detail, leading to significant improvements in employee engagement and customer relations.
Overview
1
1
year of professional experience
Work History
Waitress
Evansburg Vineyards
04.2024 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Manager
The Limerick Diner
06.2023 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
Osceola High School
Kissimmee, FL06-2006
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
Languages
Spanish
Full Professional
Timeline
Waitress
Evansburg Vineyards
04.2024 - Current
Manager
The Limerick Diner
06.2023 - 02.2024
GED -
Osceola High School
Similar Profiles
Namita BhiseNamita Bhise
Sous Chef at Southbrook VineyardsSous Chef at Southbrook Vineyards
Daniel ParadaDaniel Parada
Cellar Worker at Frank Family VineyardsCellar Worker at Frank Family Vineyards
Kameryn TraskKameryn Trask
Assistant Hospitality Manager at Sterling VineyardsAssistant Hospitality Manager at Sterling Vineyards