Alicia Rael
2nd Ave Dental
Durango,CO
9
years of professional experience
Detail-oriented healthcare professional with experience in insurance verification, payment collection, and billing support across medical and dental settings. Skilled in HIPAA compliance, claims preparation, and resolving patient questions to keep office workflow efficient. Focused on accurate financial processing and dependable patient service.
Work History
Medical Receptionist
1 Year 9 Months- Managed patient check-in, scheduling, and insurance verification for smooth front-desk operations.
- Coordinated appointment calendars, reducing conflicts and supporting steady provider workflows.
- Answered calls, relayed messages, and resolved patient inquiries with professionalism and accuracy.
- Processed patient records, forms, and documentation while maintaining strict confidentiality.
- Verified dental benefits and collected copayments using practice management systems.
- Supported billing tasks by preparing claims, posting payments, and following up on outstanding balances.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Streamlined office workflow by prioritizing urgent requests and maintaining organized administrative records.
- Helped patients complete necessary medical forms and documentation.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Medical Assistant
6 Years- Prepared exam rooms, instruments, and supplies for biopsies, excisions, and cosmetic procedures.
- Assisted providers during skin procedures, maintaining sterile technique and patient comfort.
- Managed patient intake, vitals, and medical history documentation for dermatology visits.
- Coordinated chart updates, prescription requests, and follow-up communications with accuracy.
Education
High School Diploma
Skills
Patient registration
Appointment scheduling
Appointment coordination
Insurance verification
Patient coordination
Patient intake
Microsoft Office Suite
Patient privacy
Payment collection
Telephone etiquette
Patient privacy
Patient relations
Payment processing
Medical terminology
Patient relations
Timeline
Medical Receptionist
2nd Ave Dental
08.2023 - 05.2025Read More
Medical Assistant
Durango Dermatology
01.2016 - 01.2022Read More
Durango High School
High School Diploma
Read More