Alicia Randall
Deer Park
Summary
Dynamic and dedicated professional with extensive experience as an International Flight Attendant at American Airlines. Expert in emergency situations management and cross-cultural communication, ensuring passenger safety and satisfaction. Proven ability to resolve conflicts and enhance customer experiences, while effectively managing airline operations and meal preparation.
Accomplished Flight Attendant offering over 26 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
28
28
years of professional experience
Work History
International Flight Attendant
American Airlines
Dallas Fort Worth, TX
03.2000 - Current
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
Bank Teller
Moody National Bank
Webster, TX
08.1998 - 01.2000
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
Education
No Degree - Associate of Applied Science
San Jacinto College
Pasadena, Texas, TXHigh School Diploma -
South Houston High School
South Houston, TX05-1998
Skills
- Meal preparation
- Emergency situations management
- Public interaction
- Cross-cultural communication
- Airline operations
Timeline
International Flight Attendant
American Airlines
03.2000 - Current
Bank Teller
Moody National Bank
08.1998 - 01.2000
No Degree - Associate of Applied Science
San Jacinto College
High School Diploma -
South Houston High School