Alicia Reynolds
Pawtucket,Ri
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
17
17
years of professional experience
Work History
Shift manager
McDonald's
Ri/va
06.2008 - Current
- Consistently provided friendly guest service and heartfelt hospitality.
- Operated the drive-through window and sales register quickly and efficiently.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
- Verified that prepared food met all standards for quality and quantity.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Performed all position responsibilities accurately and in a timely manner.
Head cook, shift manager
Chilis bar and grill
Spotsylvania, VA
10.2009 - 07.2013
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu change.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Executed daily production lists and goals
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Education
High School Diploma - undefined
Lynn vocational technical institute
Lynn, MA1990
Skills
- Service-oriented
- Food service background
- Strong work ethic
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Marketing and advertising
- Strong attention to safe food handling procedures
- Extensive catering background
- Customer-oriented
- Restaurant operations
Timeline
Head cook, shift manager
Chilis bar and grill
10.2009 - 07.2013
Shift manager
McDonald's
06.2008 - Current
High School Diploma - undefined
Lynn vocational technical institute
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