ALICIA RIX
riverside,CA
Summary
Results-driven professional with a proven track record in sales and customer service excellence. Expertise in facilitating cross-departmental collaboration to resolve conflicts and improve client satisfaction. Focused on achieving revenue growth and operational efficiency. Strong commitment to fraud prevention alongside a dedicated team of analysts.
Overview
1
1
Certification
14
14
years of professional experience
Work History
CRC4
US Bank National Association
riverside, CA
01.2013 - Current
- Ensured regulatory compliance in all transactions, minimizing risk and safeguarding company integrity.
- Trained new staff on operational procedures and customer service standards, enhancing team performance and customer satisfaction.
- Coordinated with departments to address customer requests and resolve disputes.
- Consistently achieved or exceeded personal sales goals, driving revenue growth.
- Collaborated with diverse coworkers to achieve shared goals and resolve product-related issues, fostering a cohesive work environment.
Education
High School Diploma -
Norte Vista
California06-1991
Skills
- Regulatory compliance
- Operational efficiency
- Customer service training
- Conflict resolution
- Problem solving
- Time management
- Critical thinking
- Customer service training
Certification
- notary
Timeline
CRC4
US Bank National Association
01.2013 - Current
High School Diploma -
Norte Vista