Alicia Roberts

Experienced Customer Care Supervisor bringing Experienced sales, collections and customer relations skills to the forefront. Spanish speaking can be a plus; however, my main language is English.

I bring a wealth of sales knowledge and determination to the position as I have owned a Customer Care business, handled first party collections and used my supervisory skills to enhance the already great business structures set in place.

I will bring years of collections, customer care and sales to the business. I am one who takes it "to the mat" so to speak. .

Over 14 years of quality performance in customer support supervisory roles In addition to owning a small business for some years, I am skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Returning to the classroom proved to be a completely new experience. However, after falling a few times, I learned to fall forward. Like sales, I needed to put the work in. It all lined up in my favor. Additionally, I used my Spanish skills to even the playing field in other areas. The information I gleaned from the experience translates into great skills for a high powered sales job that requires patience and attention.

I was surprised, and honored when I received the award. In addition, I was invited to join a mathematics sororityI declined but was overjoyed that I had accomplished more than my original goal.