ALICIA RODRIGUEZ
Dallas,TX
Summary
Seeking a position in the capacity of OFFICE CLERICAL within a general business office environment, bringing the following experience, skills, and attributes: - Extensive experience working in general public settings. Interface well with others at all levels including patrons and professionals. Caring and hardworking with excellent interpersonal communication, customer service, and office support skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
RUSH Truck Centers / Peterbilt Dealership
06.2022 - Current
- Process invoices and run reports daily.
- Retrieve bank bag from safe, assure that all departments dropped their nightly deposits.
- Verify all monies and process cash transactions and make deposits.
- Help department heads work on charge accounts with outstanding invoices.
- Manage and keep inventory in Gif Shop
- Help New Truck Sales Reps with booking hotel accommodations and flights for out of state customers
- Posting all transactions in SAP and keeping spread sheet updated for all Regional directors to review daily
- Process and post P.O
- Request for all departments.
Sales Counselor
Carnegie Homes
12.2020 - 10.2021
- Answer all buyer questions regarding land and floor plan availability for the subdivision I was given
- Type up contract and all other forms that were required for sale of each lot and floor plan that was chosen by the buyer
- Keep updated records regarding the inventory available in my subdivision, market available lots to Realtors in the area.
ABWK Program Coordinator / EA to the CEO
Dallas Area Habitat
01.2017 - 08.2019
- Building relationships with neighborhood leaders, finding and qualifying homeowners based on program guidelines
- Working with our Subcontractor to make sure all work is done in an efficient and timely manner
- Setting up and hosting the Sponsor group on their chosen volunteer day, making sure they have enough supplies for the event
- Clean up after the event has ended
- Verifying the quality of the work done and getting the CO needed to close the file with homeowner’s approval that they are content with all the exterior repairs done to their home
- Report back to VP of Volunteer Services on progress of projects
- I have experience in managing all aspects of the ABWK program.
Customer Service Rep, Appraisal Asst.
Dallas Central Appraisal District
- Assist walk ins and answer phone calls regarding tax and property issues
- Print out tax exemption forms for customers
- Help customers file protest on their property taxes
- Transferred to Business Property Department became an Appraisal Assistant, job duties were to answer phones, type daily reports on business accounts
- Help Appraisers when needed
- Schedule tax hearings for Appraisers
- Also assisted in the Legal department, job duties there were to file all lawsuits received and keep reports on all legal fees paid to lawyers that were on retainer for the Appraisal District
- Make and keep updated files for the Chief Appraiser.
Customer Service Call center
SPCA of Texas
- Answer high volume incoming calls from branch offices and assist customers with specific inquiries
- Field questions from potential customers regarding accounts, services, products, fees, website information, and branch offices
- Make outbound calls to remind customers of scheduled appointments
- Review customer emails and write timely, professional responses to inquiries.
Education
Leonard Hawes Dearbourn School of Real Estate
01.2005
Graduated -
High School
01.1999
Skills
- Fleet Dispatching
- Report Transcription
- Report Creation
- Account Management
- Credit Card Payment Processing
- Clerical Support
- Returns Policies
- Customer Relations
- Senior Leadership Support
- Retail Sales Customer Service
- Records Preparation
- Business Correspondence
- Order Processing
- Shipping and Receiving Understanding
- Information Updates
- Administrative Support
- Executive Management Support
- Project Management Abilities
References
Available upon Request.
Computer Experience
- Outlook
- Word
- Excel
- TABS
- BRIX
- Internet Skills
- Data Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
RUSH Truck Centers / Peterbilt Dealership
06.2022 - Current
Sales Counselor
Carnegie Homes
12.2020 - 10.2021
ABWK Program Coordinator / EA to the CEO
Dallas Area Habitat
01.2017 - 08.2019
Customer Service Rep, Appraisal Asst.
Dallas Central Appraisal District
Customer Service Call center
SPCA of Texas
Leonard Hawes Dearbourn School of Real Estate
Graduated -
High School
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