Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alicia Rowland

Olathe

Summary

Dynamic Senior Manager of Logistics Operations at Redstone Logistics, adept at enhancing service quality through effective problem-solving and team leadership. Successfully developed logistics strategies that improved operational efficiency, while fostering positive customer interactions and collaboration among colleagues. Proven ability to streamline processes and elevate overall satisfaction.

Overview

11
11
years of professional experience

Work History

Senior Manager of Logistics Operations

Redstone Logistics
Olathe
03.2014 - Current
  • Resolved customer complaints on shipping issues and delays to enhance service quality.
  • Utilized technical expertise to troubleshoot complex problems and implement effective solutions.
  • Engaged customers through strong interpersonal skills, fostering positive interactions.
  • Assisted customers with inquiries and provided information to boost overall satisfaction.
  • Developed logistics strategies that improved operational efficiency and resource management.
  • Provided support and guidance to colleagues, promoting a collaborative work environment.
  • Streamlined processes to address customer requests promptly and effectively.

Education

High School Diploma -

Olathe East
Olathe, KS

Skills

  • Team leadership
  • Logistics management
  • Interpersonal communication
  • Problem solving
  • Process improvement

Affiliations

  • Member of the Kansas City Women's Chorus

Timeline

Senior Manager of Logistics Operations

Redstone Logistics
03.2014 - Current

High School Diploma -

Olathe East

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