Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Santana

Indianapolis,US

Summary

Seasoned Assistant Manager with a proven track record at Natalie's Candy Jar, adept in staff supervision and team leadership. Excelled in driving sales growth and enhancing team motivation through effective training and development. Skilled in time management and workplace safety compliance, consistently achieving and forecasting business results with precision.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Natalie's Candy Jar
Indianapolis, IN
08.2023 - Current
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed business performance data and forecasted business results for upper management.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Delegated work to staff, setting priorities and goals.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.

Truck Loader

UPS
Plainfield, IN
03.2023 - 08.2023
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Maximized truck space by loading efficiently.
  • Inspected merchandise for damage prior to loading or unloading.
  • Communicated load, product or pallet issues to supervisor.
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.
  • Followed safety procedures when handling hazardous materials or operating heavy machinery.
  • Observed proper lifting techniques when manually loading or unloading freight from trucks.

Assistant Manager

Chick-fil-A
Indianapolis, IN
02.2021 - 03.2023
  • Analyzed business performance data and forecasted business results for upper management.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved conflicts between team members in an effective manner.

Education

High School Diploma -

Connections Academy
Indianapolis, IN
05-2021

Skills

  • Time management
  • Team leadership
  • Staff supervision
  • Sales growth
  • Employee scheduling
  • Team motivation
  • Decision-making
  • Workplace safety compliance
  • Staff training and development

Timeline

Assistant Manager

Natalie's Candy Jar
08.2023 - Current

Truck Loader

UPS
03.2023 - 08.2023

Assistant Manager

Chick-fil-A
02.2021 - 03.2023

High School Diploma -

Connections Academy

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Alicia Santana