Alicia Santilli
Jacksonville,FL
Summary
Detail-oriented Legal Assistant with expertise in medical billing and coding. Ensures billing accuracy and manages complex case files to enhance operational efficiency. Skilled in maintaining legal records while upholding client confidentiality, with strong capabilities in case management and legal research.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Legal Assistant
Holland Law
Jacksonville, Florida
03.2022 - Current
- Managed case files and organized legal records and billing efficiently.
- Coordinated communication with healthcare providers and billing departments to streamline credentialing processes.
- Managed liens and bills from providers, including Medicare and private insurers, ensuring accurate payments and proper ICD/CPT coding.
- Participated in team meetings to discuss workflow improvements and best practices.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted legal research to support case preparation.
- Communicated with clients to gather information and provide updates.
- Assisted in trial preparation by compiling evidence and exhibits.
- Utilized case management software to track deadlines and tasks.
- Maintained client confidentiality in all matters.
- Scanned physical documents into electronic format for storage in a secure database system.
- Filed clients' legal documents in relevant courts for processing.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Updated databases with new information received from attorneys or clients.
- Ensured that all paperwork was properly filed according to established procedures.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Assisted in trials by presenting evidence and exhibits to effectively support case arguments.
Front End Software Engineer
Fidler Software Management
Jacksonville , Florida
04.2018 - 03.2022
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Integrated third-party APIs to expand software capabilities and enhance user experience.
- Developed software applications using Agile methodologies to enhance project efficiency.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Implemented testing frameworks to ensure quality and reliability of software products.
- Participated in code reviews, promoting best practices and ensuring adherence to standards.
- Conducted code reviews to ensure adherence to coding standards and best practices.
- Utilized a variety of engineering languages to develop web applications.
- Analyzed system performance, identifying areas for improvement and optimization.
- Monitored software performance metrics to identify and resolve efficiency issues.
- Designed databases to store application data using SQL Server or MongoDB technologies.
- Deployed applications on server machines with AWS or Azure.
- Documented software designs and architecture for future reference and maintenance.
Medical Assistant/ Procedure Technician
Jax Spine and Pain Centers
Jacksonville, FL
01.2018 - 02.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians during examinations and minor procedures, ensuring patient comfort and safety.
- Administered injections, medications, and treatments prescribed by the physician.
- Recorded vital signs and documented patient information in electronic systems.
- Educated patients on medications and procedures to enhance understanding and compliance. about medications, procedures and physician's instructions.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry tests, audiograms, and other diagnostic tests requested by the physician.
- Coordinated scheduling of patient appointments and follow-up visits to optimize clinic workflow.
- Prepared examination rooms and maintained cleanliness for patient safety.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Communicated with insurance providers to verify patient coverage and benefits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted patients with intake forms and medical history documentation.
Correctional Officer
Okaloosa Juvenile Detention Center
Fort Walton Beach, Florida
05.2016 - 01.2018
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted regular security checks to maintain a safe environment for staff and residents.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Managed behavior incidents using de-escalation techniques and conflict resolution strategies.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Participated in crisis intervention training to effectively handle challenging situations.
- Trained new staff on safety protocols, emergency procedures, and facility operations.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for residents.
- Supervised youth residents in daily activities and ensured compliance with facility rules.
92Y Unit Supply Specialist
United States Army
10.2015 - 05.2016
- Managed inventory control for unit supplies and equipment.
- Coordinated logistics for supply chain operations and distribution.
- Oversaw maintenance of supply records and documentation accuracy.
- Conducted inspections of incoming supplies for quality assurance.
- Trained personnel on supply procedures and inventory management systems.
- Implemented processes to streamline supply requisitions and deliveries.
- Collaborated with team members to enhance operational efficiency in logistics.
- Evaluated supply needs and forecasted future requirements for units.
- Monitored stock levels at remote sites requiring frequent visits to ensure adequate stocks are maintained at all times.
- Received, stored, inspected, inventoried, packaged, and shipped items to support the unit's mission.
- Developed methods for improving inventory accuracy while reducing costs associated with maintenance activities.
- Researched sources for hard-to-find items requiring special order processing techniques.
Education
Associate of Science -
Eastern Florida State College
Cocoa, FLSkills
- Legal document preparation
- Claims management
- Medical billing
- Insurance verification
- Medical coding
- Medicare expertise
- Legal research
- Trial preparation
- Evidence compilation
- Document preparation
- Database management
- Workflow optimization
- Software development
- Agile methodologies
- Technical support
- Attention to detail
- Time management
- Problem solving
- Analytical thinking
- Organization
- Team collaboration
- Conflict resolution
- Billing accuracy
- Compliance oversight
- Team building
- Data entry
- Data entry
Certification
- Medical Assistant Technician
Timeline
Legal Assistant
Holland Law
03.2022 - Current
Front End Software Engineer
Fidler Software Management
04.2018 - 03.2022
Medical Assistant/ Procedure Technician
Jax Spine and Pain Centers
01.2018 - 02.2020
Correctional Officer
Okaloosa Juvenile Detention Center
05.2016 - 01.2018
92Y Unit Supply Specialist
United States Army
10.2015 - 05.2016
Associate of Science -
Eastern Florida State College