Alicia Schaufelberger
Pam Beach
Atascadero,CA
20
years of professional experience
Dedicated customer service professional with proven adaptability, attention to detail, and problem-solving skills. Achieved high customer satisfaction through effective communication and teamwork.
Work History
Crystal Dove Cleaners
6 Years 3 Months- Demonstrated self-motivation and accountability in all tasks undertaken.
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Coordinated team collaboration and independently managed tasks to ensure achievement of project milestones.
- Proven ability to learn quickly and adapt to new situations.
Walmart Associate/cashier
9 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area, ensuring smooth operation during peak hours.
- Monitored inventory levels at registers, facilitating timely restocking of merchandise to meet customer demand.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty among regular patrons.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of the day.
Server
3 Months- Provided exceptional customer service to residents, ensuring a welcoming dining experience.
- Collaborated with kitchen staff to guarantee accurate meal orders and timely service delivery.
- Trained new servers on menu offerings and operational procedures to enhance team efficiency.
- Oversaw dining room operations, maintaining cleanliness and organization throughout shifts.
- Coordinated special dietary needs with kitchen staff, ensuring compliance with health regulations.
- Developed process improvements that streamlined service flow during peak dining hours, enhancing overall efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Private Caregiver
11 Months- Provided compassionate personal care, assisting with daily living activities and mobility support.
- Administered medications and monitored health metrics, ensuring adherence to care plans.
- Developed and maintained positive relationships with clients, fostering trust and emotional well-being.
- Implemented personalized care strategies, enhancing quality of life for clients with diverse needs.
- Collaborated with healthcare professionals to adjust care plans based on client progress and feedback.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
Cashier/Stocker/Pharmacy Clerk
2 Years 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash register balances through diligent record-keeping and reconciliation.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Monitored inventory levels and restocked merchandise as needed to ensure product availability.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Edgewater Inn & Suites
5 Years 1 Month- Maintained cleanliness and organization in guest rooms and common areas to enhance guest satisfaction.
- Inspected and restocked cleaning supplies to ensure operational efficiency and readiness.
- Collaborated with team members to streamline cleaning processes, improving overall workflow.
- Trained new staff on best practices for room preparation and sanitation standards.
- Executed deep cleaning tasks during scheduled maintenance periods to uphold hotel standards.
- Addressed guest requests promptly, contributing to positive experiences and repeat business.
- Monitored equipment functionality, reporting malfunctions to ensure timely repairs and service continuity.
- Implemented waste reduction strategies, enhancing sustainability initiatives within the housekeeping department.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
Education
High School Diploma
in Home Health Nurse - Private Caregiver
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Crystal Dove Cleaners
Pam Beach
02.2014 - 05.2020Read More
Walmart Associate/cashier
Walmart.com
04.2010 - 01.2011Read More
Server
University Village Nursing Center
01.2010 - 04.2010Read More
Private Caregiver
Lee White
01.2009 - 12.2009Read More
Cashier/Stocker/Pharmacy Clerk
Rite Aid
04.2005 - 06.2007Read More
Edgewater Inn & Suites
Edgewater.com
02.2000 - 03.2005Read More
in Home Health Sevices
in Home Health Nurse from Private Caregiver
Read More
Memorial High School
High School Diploma
Read More