Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Publications
Timeline
Generic

Alicia Scott

Pittsburgh,PA

Summary

Career professional with emphasis in Management and business acumen. Exemplary skills in verbal and written communication implemented in a variety of occupational settings. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Western Edge Seafood
05.2024 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings
  • Optimized calendar management for executive by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Facilitated collaboration within team by organizing regular meetings.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Contributed to policy updates, researching regulations and rewriting existing employee handbook to ensure company compliance.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Essay Editor

College Bound Admissions Academy
06.2022 - Current
  • Seasonal position (June-November) working with high school seniors to help successfully execute the Common Application essay requirement for college and universities
  • Three meetings scheduled for essay completion: "Brainstorm" (assist student with choosing a topic of personal relevance), composition of rough draft with initial edits; fine-tune final draft with all necessary adjustments to content, grammar, spelling and sentence structure
  • In addition, assist students with drafting academic resumes with wording and formatting for college entrance portfolios.
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.

Owner/Chef

Mia Cucina Personal Chef Service
09.2004 - 10.2020
  • Prepared meals for families within a 10-mile geographic area; completed daily grocery shopping for hot meal preparation and packaging for pick-up and delivery
  • Successfully grew business from 4 families in 2004 to approximately 32 families by 2020.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed day-to-day business operations.

Education

Bachelor of Arts - English Literature

Chatham University
Pittsburgh, PA

Certified Personal Chef Certification - Personal Chef And Culinary Services

Culinary Business Academy
Phoenix, AZ

Skills

  • Office Administration/Management
  • Customer and client relations
  • Administrative Support
  • Customer Relations
  • Superior Verbal and Written Communication skills
  • Advanced multitasking
  • Time management expertise
  • Computer Literacy
  • Strong attention to detail
  • Exceptional organization

Accomplishments

Ghostwriter: The Journey Back; An Isolated Road from Addiction to Redemption, published February, 2021

Article Contributor - USC Today Magazine

Pittsburgh, PA, 2007-2019

Certification

  • Certified Personal Chef
  • Travel and Tourism Certification
  • ServSafe Certification, 2024

Publications

  • Article contributor - USC Today Magazine, Pittsburgh, PA, 2007-2019
  • Ghostwriter, "The Journey Back; An Isolated Road from Addiction to Redemption," published February 2021

Timeline

Administrative Assistant

Western Edge Seafood
05.2024 - Current

Essay Editor

College Bound Admissions Academy
06.2022 - Current

Owner/Chef

Mia Cucina Personal Chef Service
09.2004 - 10.2020

Bachelor of Arts - English Literature

Chatham University

Certified Personal Chef Certification - Personal Chef And Culinary Services

Culinary Business Academy

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Alicia Scott