Alicia Serrato
Hinesville,GA
Summary
Results-driven leader accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Empowering leader with superior communication and collaboration abilities demonstrated over 23 years of management performance.
Overview
14
14
years of professional experience
Work History
Account Executive-Retention
DISH
06.2021 - 10.2022
- Managed services solutions with an emphasis on customer satisfaction
- Maintained and managed client relationships
- Monitored sales and feedback from customers
- Worked to support sales teams and rise against competition
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize them
- Worked well with colleagues to ensure optimal productivity
- Brought forth an energetic attitude and a results-oriented mindset.
Maintenance Technician
Crothall
08.2020 - 03.2021
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Inspected and maintained equipment to keep items in top working condition.
- Developed and implemented strategies to improve maintenance processes.
Maintenance Technician
Greenwood
01.2020 - 06.2020
- Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Developed and implemented strategies to improve maintenance processes.
- Repaired and replaced pumps, valves and motors.
Maintenance Technician III
Healthwise
01.2019 - 12.2019
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
Maintenance Technician
Bridgestone Tires
01.2015 - 12.2018
- Assisted in multiple Six Sigma Green Belt projects.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
District Product Service Associate Manager
Lowes
07.2008 - 01.2014
- Provided optimal assistance to the Store Manager and handled a variety of tasks
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs
- Cultivated and maintained up-to-date industry and technical knowledge of all related fields to better solve customer issues
- Created and administered semi-annual performance reviews of employees
- Effectively communicated with employees
- Brought forth excellent multitasking and prioritizing skills
- Brought forth a self-motivated attitude and a commitment to excellence.
Education
Diploma -
Evans High School
Evans, GA06.1996
Skills
- Project Coordination
- Quality Assurance
- Quality controls
- OSHA Regulations
- Staff Management
- Team Management
- Task Delegation
- Promotions planning
- Safety processes and regulations
- Lean manufacturing and design
Details
706-449-7041, aliciaserrato31@yahoo.com
Timeline
Account Executive-Retention
DISH
06.2021 - 10.2022
Maintenance Technician
Crothall
08.2020 - 03.2021
Maintenance Technician
Greenwood
01.2020 - 06.2020
Maintenance Technician III
Healthwise
01.2019 - 12.2019
Maintenance Technician
Bridgestone Tires
01.2015 - 12.2018
District Product Service Associate Manager
Lowes
07.2008 - 01.2014
Diploma -
Evans High School
Similar Profiles
Brayden FieldsBrayden Fields
Wireless Activation/Verification Specialist at DISHWireless Activation/Verification Specialist at DISH
Lori RiceLori Rice
CXO Customer Care Coach at DISHCXO Customer Care Coach at DISH
Patricia ArmendarizPatricia Armendariz
Retention Specialist at DISHRetention Specialist at DISH