Alicia Serrato
Clyo,GA
Summary
Detail-oriented professional with extensive industry experience and a proven track record in maintaining high levels of customer satisfaction. Recognized for exceptional rapport-building skills, contributing to client retention and loyalty. Enthusiastic team player committed to driving company success through effective communication and relationship management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate (L1)
Amazon
08.2024 - Current
- Applied learned knowledge of PIT equipment to complete picking and ICQA tasks to provide an excellent customer experience
Account Executive - Retention
Dish
07.2021 - 09.2022
- Managed service solutions with an emphasis on customer satisfaction
- Monitored sales and feedback from customers
- Worked to support sales teams and rise against competition
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize those opportunities
- Brought an energetic attitude and a results-oriented attitude
Maintenance Technician
Crothall
08.2020 - 03.2021
- Applied learned knowledge of all equipment to provide the best service possible for all clients
- Rebuilt and repaired engines
- Brought forth excellent attention to detail and precision
Maintenance Technician
Greenwood
01.2020 - 06.2020
- Performed minor equipment maintenance when necessary
- Performed scheduled updates, routine maintenance calls, and made repairs when necessary
Maintenance Technician
Healthwise
01.2019 - 12.2019
- Performed minor equipment maintenance when necessary
- Performed scheduled updates, routine maintenance calls, and made repairs when necessary
Maintenance Technician
Bridgestone
01.2015 - 12.2019
- Performed minor equipment maintenance when necessary
- Performed scheduled updates, routine maintenance calls, and made repairs when necessary
Department Manager
Lowe's
07.2008 - 01.2015
- Provided optimal assistance to customers with purchases and projects
- Brought forth excellent multitasking and prioritizing skills
- Brought forth a self-motivated attitude and a commitment to excellence
- Developed weekly schedule per payroll guidelines while accounting for employee and store needs
- Created and administered semi-annual performance reviews for employees
Education
no degree - Molecular Biology
augusta state university
05.2004
diploma -
evans high school
05.1996
Skills
- Organizational Time Strategies
- Clear Interpersonal Communication
- Sales Leadership Expertise
- Proficient Task Management
- Data Interpretation Skills
- Innovative Problem Resolution
- CRM proficiency
- Account management
- Goal oriented
- Data tracking
Certification
- Data Analytics Program-In Progress, Correlation One
Timeline
Fulfillment Center Associate (L1)
Amazon
08.2024 - Current
Account Executive - Retention
Dish
07.2021 - 09.2022
Maintenance Technician
Crothall
08.2020 - 03.2021
Maintenance Technician
Greenwood
01.2020 - 06.2020
Maintenance Technician
Healthwise
01.2019 - 12.2019
Maintenance Technician
Bridgestone
01.2015 - 12.2019
Department Manager
Lowe's
07.2008 - 01.2015
no degree - Molecular Biology
augusta state university
diploma -
evans high school