Experienced with customer service and pharmacy operations. Utilizes proficiency in medication handling and patient support to enhance service quality. Knowledge of regulatory compliance and pharmaceutical best practices.
Overview
11
11
years of professional experience
Work History
Pharmacy Service Rep
CVS Healthcare
01.2020 - 11.2024
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Entered and processed patients' prescriptions into internal system.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Managed phone lines professionally, triaging calls as necessary to ensure prompt attention from appropriate personnel.
Pharmacy Technician
AllianceRX
03.2017 - 01.2019
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Streamlined prescription processing with accurate data entry and verification of patient information.
Patient Care Advocate
Humana
04.2014 - 02.2017
Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Verified patient insurance eligibility and entered patient information into systems.
Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Responded to patient queries and concerns concerning insurance coverages and deductibles.