Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Shaw

Orlando

Summary

Experienced with customer service and pharmacy operations. Utilizes proficiency in medication handling and patient support to enhance service quality. Knowledge of regulatory compliance and pharmaceutical best practices.

Overview

11
11
years of professional experience

Work History

Pharmacy Service Rep

CVS Healthcare
01.2020 - 11.2024
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Managed phone lines professionally, triaging calls as necessary to ensure prompt attention from appropriate personnel.

Pharmacy Technician

AllianceRX
03.2017 - 01.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Patient Care Advocate

Humana
04.2014 - 02.2017
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
  • Verified patient insurance eligibility and entered patient information into systems.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.

Education

Oak Ridge High School
06.2014

Skills

  • Prescription processing
  • Patient confidentiality
  • Medication dispensing
  • Insurance verification
  • HIPAA regulations

Timeline

Pharmacy Service Rep

CVS Healthcare
01.2020 - 11.2024

Pharmacy Technician

AllianceRX
03.2017 - 01.2019

Patient Care Advocate

Humana
04.2014 - 02.2017

Oak Ridge High School
Alicia Shaw