Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

RAHNA UNDERWOOD

North Huntington,USA
RAHNA UNDERWOOD

Summary

Knowledgeable with solid background in pharmacy services. Proven track record of supporting pharmacists and ensuring seamless customer interactions. Demonstrated ability in medication management and patient counseling.

Experienced with customer service and pharmacy operations. Utilizes proficiency in medication handling and patient support to enhance service quality. Knowledge of regulatory compliance and pharmaceutical best practices.

Overview

25
years of professional experience
1
Certification

Work History

CVS Caremark

Pharmacy Service Rep
03.2021 - 05.2025

Job overview

  • Collaborated with pharmacists to develop comprehensive medication therapy management programs for patients with complex needs.
  • Optimized workflow processes to reduce wait times and improve overall customer experience in the pharmacy.
  • Resolved insurance claim issues promptly, facilitating seamless coverage for patients'' medications.
  • Worked closely with other members of the pharmacy team, demonstrating strong communication skills for effective collaboration.
  • Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
  • Provided exceptional customer service by addressing inquiries and concerns in a timely manner, resulting in increased loyalty and trust from clients.
  • Established strong relationships with healthcare providers, fostering increased collaboration for patient care.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Fudge Farm

General Manager
07.2019 - 04.2021

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

STORExpress

Property Manager
11.2017 - 04.2019

Job overview

  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Dairy Queen

General Manager/Manager/Assistant Manager
04.2000 - 01.2017

Job overview

  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Education

Butler Community College
Butler, PA

Associate of Science from Business, Accounting
01.1991

University Overview

Skills

  • Medication order processing
  • Upholding patient privacy standards
  • Awareness of pharmacological interactions
  • Compliance with HIPAA standards
  • Time management expertise
  • Financial transactions handling
  • Polished professional demeanor
  • Inventory tracking expertise
  • Quality management
  • Cross-functional teamwork experience
  • Critical problem resolution
  • Organizational time skills
  • Critical thinking abilities

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 50+ staff members.

Certification

Seven Habits for Highly Effective People

Timeline

Pharmacy Service Rep
CVS Caremark
03.2021 - 05.2025
General Manager
Fudge Farm
07.2019 - 04.2021
Property Manager
STORExpress
11.2017 - 04.2019
General Manager/Manager/Assistant Manager
Dairy Queen
04.2000 - 01.2017
Butler Community College
Associate of Science from Business, Accounting

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