Alicia Shell
Young Professional
San Diego,CA
Summary
Proven track record in enhancing customer satisfaction and occupancy rates, notably with Garden Communities. Excelled in roles requiring a blend of hard skills like time management and soft skills such as teamwork. Achieved significant improvements by leveraging problem-solving abilities and a positive attitude, without relying on routine tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure a role as onsite manager. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Delivery Driver
DoorDash
06.2021 - Current
- Completing on-time deliveries by choosing best and most efficient routes.
- Improving customer satisfaction by ensuring timely and accurate deliveries of products.
- Provide 100% superb customer service
Lease up Manager/Temp. Property Manage
Hyder Management
04.2024 - 06.2024
- Advertise available units using variety of marketing techniques
- Showed pictures/information on property to prospective tenants and explained occupancy guidelines
- Processed lease applications and prepared lease agreements
- Conduct background checks and verify potential tenants' information
- Maintain up-to-date knowledge of market conditions and property laws
- Ensure accuracy of all documents and compliance with SDHC and Hyder compliance dept.
Sales Associate
Dollar Tree
11.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal
- Greeted and assisted and rang up on POS on averasge 50 or more customers per shift
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Bilingual Receptionist/Administrative Assistant
Henry Avocado
05.2014 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Onsite Property Manager
Garden Communities
02.2010 - 04.2014
- Promptly addressed maintenance requests and concerns.
- Conducted thorough background checks on prospective tenants to screen prospects for tenancy
- Managed daily operations for optimal efficiency and cost effectiveness.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
- Enhanced property appearance with regular inspections and proactive maintenance.
- Reduced tenant turnover by fostering a positive community atmosphere within the property.
Education
High School Diploma -
San Pasqual High School
Escondido, CA06.2003
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Safe Driving
- Time management skills
Accomplishments
- Received Rookie of the Year achievement award at Garden Communities in Dec. 2010 at co. annual award ceremony.
Languages
Spanish
Professional Working
Timeline
Lease up Manager/Temp. Property Manage
Hyder Management
04.2024 - 06.2024
Sales Associate
Dollar Tree
11.2023 - 04.2024
Delivery Driver
DoorDash
06.2021 - Current
Bilingual Receptionist/Administrative Assistant
Henry Avocado
05.2014 - 06.2021
Onsite Property Manager
Garden Communities
02.2010 - 04.2014
High School Diploma -
San Pasqual High School