Alicia Shockency
Oklahoma City,OK
Summary
Grounded Lead Child Protective Investigator adept at identifying dangers and risks with potential for lasting trauma and injury. Adaptable professional working closely with law enforcement and other partners including services providers to promote positive outcomes. Detail-oriented professional documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Respectful Child Protective Investigator handling emergency crisis situations with ease. Attentive Investigator who is unafraid of working hard and striving to find the best solutions for at-risk children. Committed to ensuring both the protection of children and appropriately conducted investigations.
Overview
16
16
years of professional experience
Work History
Food Trailer Manager
Karmelita's Cocina
12.2023 - 06.2024
- Achieved operational goals by developing and executing strategic plans and performance metrics ensuring success of new business.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships with event coordinators, local breweries, and other food truck owners.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
CPS Lead Investigator
Oklahoma Human Services- Child Welfare Department
09.2022 - 12.2023
- Initiated CPS cases with families, speaking with them to determine child safety within the home environment.
- Developed and monitored safety plans if needed to ensure child safety.
- Responded in crisis situations that involved children in abusive and neglectful situations. These situations were sometimes dangerous. Situations sometimes ended with removing the children, placing them into foster care.
- Interviewing people, such as reporters of abuse/neglect, family, family members familiar with the situation, doctors, nurses, school teachers, or others in the community. Talking frankly and objectively with families about personal and private matters including income, sexual abuse, domestic violence, substance abuse, and relationships within the home.
- Finding absent parents, and reaching out to them to try to involve them with their children, and letting them know that their child is involved with a CPS case.
- Maintaining a balance of objectivity and empathy for families in stressful and crisis situations.
- Testifying in court and creating court documents such as affidavits, writs, and other documents necessary pertaining to the case and court needs.
- Respecting cultural diversity among co-workers/ clients and all work related contacts.
- Worked successfully in a fast-pace, dead line driven work environment which constantly required efficient prioritizing.
- Maintain a Caseload of 12 to 18 families at one time.
- Carefully documented statements, observations, and evidentiary materials.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Supervised and motivated other field investigators and collaborated with personnel to identify strengths and areas of weakness.
- Assigning new investigation cases to the team based on competency levels of co-investigators, if supervisor is not available.
- Collaborated with district attorneys regarding families who were involved in family court, or criminal court prior and during court hearings.
CPS Investigator II
Oklahoma Human Services-Child Welfare Department
09.2020 - 09.2022
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Developed and implemented strategies to reduce and prevent family conflict.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
CPS Investigator I
Oklahoma Human Services- Child Welfare Department
09.2019 - 09.2020
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Documented all relevant information by filling out forms and completing case reports.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Social Work Intern
Second Chance And Reentry Services
02.2019 - 08.2019
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Offered community resource guidance to clients to meet family needs for assistance.
- Facilitated psychoeducational classes to help clients develop life skills.
- Administered assessments to identify clients' needs and establish treatment plans.
- Monitored clients' progress to adjust treatment plans accordingly.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Social Services Specialist II
Oklahoma Human Services - Family & Adult Services
12.2016 - 02.2019
- Assisted clients in accessing services such as SNAP for eligible families, Soonercare, Daycare Assistance for families and disability insurance for Aged/Blind and Disabled Population.
- Managed caseload and acted as advocate for client rights.
- Maintained thorough case history records and wrote detailed reports.
- Advised patients on community resources, made referrals and devised realistic treatment plans.
- Maintained up-to-date and comprehensive electronic and paper filing systems.
Office Claims Associate
Farmers Insurance
05.2008 - 12.2016
- Worked productively in fast-moving work environment to process large volumes of claims.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Investigated accidents or incidents to determine cause and extent of damages.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Verified client information by analyzing existing evidence on file.
Education
Bachelor of Science - Criminal Justice
Everest University
Orlando, FL05.2014
Master of Science - Social Work
Walden University
Minneapolis, MN2014
Skills
- Interviewing children, parents, witnesses and other closely related family members
- Parenting skills
- Critical thinking
- Investigating abuse and neglect situations to determine child safety
- Locating absent parents
- Writing case reports
- Writing Court Affidavits
- Testifying in court
- Passionate in helping others
- Maintaining professional relationship with Co-Workers and Clients
- Utilizing Social Media and Technology to maintain contact with families or locate them
- Proficient in Microsoft Word, Excel, IMPACT 20, iPhones, and more
- Excellent skills in de-escalating crisis situations and upset children and clients
- Timely, quality documentation in compliance with policies
- Compliance with State and Federal Law when conducting all investigations
- Supports working as team and utilizing all resources available
- Strategic Planning
- Case Consulting
- Data Integrity
- Investigating Discrepancies
- Assigning Cases
Timeline
Food Trailer Manager
Karmelita's Cocina
12.2023 - 06.2024
CPS Lead Investigator
Oklahoma Human Services- Child Welfare Department
09.2022 - 12.2023
CPS Investigator II
Oklahoma Human Services-Child Welfare Department
09.2020 - 09.2022
CPS Investigator I
Oklahoma Human Services- Child Welfare Department
09.2019 - 09.2020
Social Work Intern
Second Chance And Reentry Services
02.2019 - 08.2019
Social Services Specialist II
Oklahoma Human Services - Family & Adult Services
12.2016 - 02.2019
Office Claims Associate
Farmers Insurance
05.2008 - 12.2016
Bachelor of Science - Criminal Justice
Everest University
Master of Science - Social Work
Walden University