Alicia Silas
Fullerton,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Classic Gyros
06.2022 - 07.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Barista
Starbucks
11.2021 - 05.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Restaurant Hostess
John's Pizza
05.2021 - 09.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Handed put to-go orders and took delivery orders
Education
Bachelor of Science - Biological And Physical Sciences
California State University - Fullerton
Fullerton, CA05.2026
High School Diploma -
Burroughs High School
Ridgecrest, CA05.2023
Skills
- Service Quality
- Customer Service
- Guest Relations
- Sales expertise
- Hospitality service expertise
- Greeting guests
Timeline
Restaurant Waiter
Classic Gyros
06.2022 - 07.2023
Barista
Starbucks
11.2021 - 05.2022
Restaurant Hostess
John's Pizza
05.2021 - 09.2021
Bachelor of Science - Biological And Physical Sciences
California State University - Fullerton
High School Diploma -
Burroughs High School
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