Alicia Silva

• Administered escrow funds for home repairs and project completion. Collaborated with contractors and builders to facilitate timely project execution. Verified final invoices aligned with original estimates or identified reasons for discrepancies. Communicated with borrowers and sellers while tracking project progress. Ordered final inspections or requested completion photos upon project completion, disbursing escrow funds to relevant parties.

• Scheduled eye exam appointments daily and verified insurance benefits. Assisted with pretests and facilitated ordering of eyeglasses or contact lenses. Provided troubleshooting and adjustments to meet patient eye care needs. Checked in lab orders and notified patients when orders were ready. Translated for Spanish-speaking patients.

• Schedule eye doctor appointments, verify insurance benefits, customer service, sell appropriate products to meet eyecare needs, balance cash report daily, maintain inventory, teach contact lens classes.

• Assisted customers in selecting appropriate eye wear based on prescriptions and personal preferences.
• Educated clients on proper lens care and maintenance for optimal performance.
• Collaborated with healthcare professionals to ensure accurate prescription fulfillment and patient satisfaction.

Monitored email communications for closing department. Assisted in printing and organizing files for closers. Scheduled closings and addressed inquiries from lenders, title companies, attorneys, and realtors.

• Processed payments, made account changes, answered phones, scanned, uploaded documents, rewrote renter policies when client moved, made service calls and calls to get appointments, translated for Spanish-speaking clients.

• Schedule appointments, prepare patient charts/records, check in orders, do cash report daily, obtain and verify insurance vision benefits, repair some glasses or replace if under warranty. Translate for Spanish-speaking customers.

• Scheduled appointments, assisted doctors with receiving patients, obtaining and verifying insurance benefits, selling eyeglasses or contact lenses to patients as prescribed by Doctor. Checked in orders, inspected them, received inventory, worked on displays and ordered frames and some items to replenish supply. Repaired glasses, answered phone questions, did Medicare orders, translated for Spanish-speaking customers.

• Monitored emailed closing files, printed and organized files to be processed, downloaded and uploaded needed documents, scheduled closings, answered phone, typed up letters/forms, and directed email questions to appropriate dept.

Assisted customers in locating products. Explained features of various electronic devices. Maintained inventory log on Apple iPads. Retrieved inventory from back storage. Responded to customer inquiries via phone.

• Guided home buyers and sellers in their real estate transaction. Scheduled showings and Toured homes, held open houses, Gave them information to help make informed decisions and gave them their options.