Alicia Skinner
Norfolk,VA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Recognize Logistics
Norfolk, VA
03.2020 - Current
- Conducted follow-up calls with customers to ensure their satisfaction with services provided.
- Analyzed trends in customer inquiries to identify areas for improvement within the organization.
- Assisted other departments when needed to provide comprehensive service to customers.
- Maintained accurate records of customer interactions for future reference.
Bus Operator
Norfolk Public Schools Transportation
Norfolk, VA
08.2018 - Current
- Adhered to set schedules while operating buses safely along assigned routes.
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
Customer Service Representative
Skinner Trucking
Norfolk , VA
03.2010 - 03.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Production Worker
United States Gypsum
Norfolk, VA
08.2016 - 08.2018
- Verified accuracy of finished products against work orders or blueprints.
- Adhered strictly to established guidelines and procedures while performing duties.
- Followed safety protocols while operating machines and equipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
Production Supervisor
Mitsubishi Chemical
Chesapeake , VA
12.2014 - 08.2016
- Developed comprehensive training programs for new hires in order to increase productivity.
- Trained new staff on production processes and procedures.
- Ensured safety regulations were followed by all personnel in the production area.
- Developed and implemented production schedules to ensure timely completion of projects.
Bus Operator
Hampton Roads Transit
Norfolk, VA
02.2012 - 12.2014
- Adhered to set schedules while operating buses safely along assigned routes.
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
Education
GED -
Lake Taylor High School
Norfolk, VA07-2005
Skills
- Data Entry
- Complaint resolution
- Product Knowledge
- Data Collection
- Account updating
- Call Management
- Shipping and receiving understanding
- Customer Service
Timeline
Customer Service Representative
Recognize Logistics
03.2020 - Current
Bus Operator
Norfolk Public Schools Transportation
08.2018 - Current
Production Worker
United States Gypsum
08.2016 - 08.2018
Production Supervisor
Mitsubishi Chemical
12.2014 - 08.2016
Bus Operator
Hampton Roads Transit
02.2012 - 12.2014
Customer Service Representative
Skinner Trucking
03.2010 - 03.2020
GED -
Lake Taylor High School
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