ALICIA SMITH

• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Prevented key account losses by researching discrepancies and correcting problems.

Scheduling and dispatching HVAC technicians for service and repairs

• Staff management and scheduling
• Account Management
• Administrative Support to sales staff
• Billing and payment management

• Account Management
• Customer Service

• Account Management
• Distribution of daily publication