Lindsay Fahey
Cuyahoga Falls,OH
Summary
Dynamic Customer Care Representative with a proven track record of delivering exceptional customer service and support. Expertise in swiftly resolving customer issues while enhancing service processes to improve satisfaction and efficiency. Strong communication and problem-solving skills contribute to building lasting relationships and fostering a positive customer experience. Committed to continuous improvement and dedicated to exceeding customer expectations in every interaction.
Overview
15
15
years of professional experience
Work History
Pro Customer Care Representative
Partssource, Inc.
Hudson, OH
03.2025 - Current
- Resolved customer inquiries through multiple channels, ensuring prompt and accurate responses.
- Collaborated with cross-functional teams to enhance product knowledge and service efficiency.
- Mentored new representatives, providing training on systems and best practices for customer engagement.
- Implemented process improvements that streamlined case resolution and increased customer satisfaction levels.
Returns Associate
Partssource, Inc.
Hudson, OH
03.2022 - 03.2025
- Processed returns and exchanges efficiently to enhance customer satisfaction.
- Monitored product quality during returns to ensure compliance with company standards.
- Handled high-value item returns discreetly, ensuring proper security measures were followed throughout the process.
- Trained new associates on return procedures and best practices for efficiency.
Purchasing Associate
Partssource, Inc.
Aurora, OH
08.2019 - 03.2022
- Coordinated and executed new purchase orders through phone, web, and email to enhance procurement efficiency.
- Answered phone calls for vendor inquiries.
- Corrected incorrect pricing for purchase orders.
- Checked on orders for customers and supplied ship dates and tracking information.
- Assisted with training employees and answering questions as needed.
Customer Relations Representative
Quikey Manufacturing
Akron, OH
08.2017 - 08.2019
- Handles customer complaints, gives quotes via phone and email.
- Handles UPS disputes, tracking orders, migrating orders to production, answers order entry questions.
- Serves as part time front desk operator/order entry.
- Answers art questions, explains products, sends samples, manages artwork inbox.
Customer Service Representative
FirstEnergy Corp.
Fairlawn, Ohio
09.2014 - 06.2017
- Handles high volumes of incoming calls, answer questions on bills, transfers funds, handles bill disputes, resolves customer conflict, accept payments, created payment arrangements, reconnects service, faxes medical certificates, kept high qa standings, learned SAP system.
- Promoted to billing agent, taking meter reads, finding errors on bill, rebilling, updates customer information, created budgets for customer, on call outage phone, participated in company events and meetings, explained electric usage, described programs and products.
- Assisted in training new call center representatives.
Customer Service Representative
Goodyear Tire and Rubber Company, for Innosource Inc
Akron, Ohio
07.2011 - 06.2014
- Handled all inbound calls on a multiline phone system and handled customer inquiries and complaints via phone and email.
- I responded to Better Business Bureau complaints resolving issues as needed.
- Handled service complaints from Goodyear stores, assisted newer associates with policies and procedures, and contribute creatively to team meetings.
- Discussed warranties, products, rebates and promotions.
Education
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Manchester High School
Akron, OhioUniversity of Akron
2006
Skills
- Inbound customer service
- Payment processing
- Empathy and patience
- Microsoft Office applications
- Order entry
- Phone system
- Receptionist
- Training on job procedures
- 70 wpm
- Professional telephone demeanor
- Good listening skills
- Quick learner
- Computer proficient
- Credit card processing
- Creative problem solving
- Order fulfillment
Timeline
Pro Customer Care Representative
Partssource, Inc.
03.2025 - Current
Returns Associate
Partssource, Inc.
03.2022 - 03.2025
Purchasing Associate
Partssource, Inc.
08.2019 - 03.2022
Customer Relations Representative
Quikey Manufacturing
08.2017 - 08.2019
Customer Service Representative
FirstEnergy Corp.
09.2014 - 06.2017
Customer Service Representative
Goodyear Tire and Rubber Company, for Innosource Inc
07.2011 - 06.2014
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Manchester High School
University of Akron