Alicia Snyder
Salt Lake City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a corporate setting. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Client Support Specialist
Unisys (Fannie Mae)
10.2024 - Current
- Provided technical support to clients, resolving inquiries and enhancing user experience.
- Coordinated communication between clients and internal teams, ensuring timely issue resolution.
- Analyzed client feedback to identify process improvements and enhance service delivery.
Mobile Notary/Loan Signing Agent
Old Forrest Notary
07.2023 - Current
- Facilitated notarization for various legal documents, ensuring compliance with state regulations.
- Managed scheduling and logistics for mobile notary appointments, enhancing service efficiency.
- Educated clients on notarization processes, improving understanding and satisfaction.
Owner/Operator
DJ LuLu Music
12.2015 - Current
- Managed daily operations, enhancing workflow efficiency and customer satisfaction.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Attended event planning and execution, ensuring seamless coordination and high-quality service.
Seller Support Telecommunications Agent
StubHub
10.2023 - 10.2024
- Trained new team members on operational procedures and customer engagement techniques.
- Oversaw fulfillment processes, ensuring timely delivery of orders to customers.
- Collaborated with cross-functional teams to streamline operations and improve service efficiency.
Sales Development Roles
Whistic, RealSelf, MarketStar
01.2018 - 01.2023
- Generated qualified leads through targeted outreach strategies and effective communication techniques.
- Collaborated with sales team to refine lead qualification processes and enhance conversion rates.
- Utilized CRM software to track interactions, manage pipeline, and maintain accurate records of prospects.
Education
High School Diploma -
Conservatory of Recording Arts And Sciences
AZ08-2019
High School Diploma -
Weber State University
Ogden, UT05-2015
High School Diploma -
Box Elder High School
Brigham City, UT06-2011
Skills
- Sales & Upselling Techniques
- Notarization & Document Verification
- Customer Service & Call Resolution
- CRM & Case Data Systems (Salesforce, Outreach, HubSpot)
- Remote Work Tools (Slack, Zoom, Teams)
- Cross-Functional Communication
- Time Management & Workflow Tools (Zendesk, SnapEngage)
- Interpersonal and written communication
- Client relationship building
- Empathy, assurance, and patience
- Problem resolution aptitude
- Document and records management
Accomplishments
- Successfully completed notary assignments with 100% accuracy and client satisfaction.
- Recognized for punctuality and professionalism when handling sensitive information.
- Assisted in building, refining and maintaining several sales support tools and customer service email templates for multiple organizations.
- Maintained a high customer satisfaction rating and quality analysis score throughout tenure.
- Played a key role in improving seller platform usability by identifying pain points and relaying feedback to product teams.
- Managed logistics, setup, sales and communication for 200+ events independently, maintaining 5 star satisfaction rating from clients.
Timeline
Client Support Specialist
Unisys (Fannie Mae)
10.2024 - Current
Seller Support Telecommunications Agent
StubHub
10.2023 - 10.2024
Mobile Notary/Loan Signing Agent
Old Forrest Notary
07.2023 - Current
Sales Development Roles
Whistic, RealSelf, MarketStar
01.2018 - 01.2023
Owner/Operator
DJ LuLu Music
12.2015 - Current
High School Diploma -
Conservatory of Recording Arts And Sciences
High School Diploma -
Weber State University
High School Diploma -
Box Elder High School
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