Alicia Soto
Antioch,Tennessee
Summary
Lead Pharmacy Certified Technician at CVS Pharmacy with a proven track record in enhancing prescription processing efficiency and ensuring regulatory compliance. Skilled in pharmacology and customer service, I excel in training staff and improving patient care through effective communication and attention to detail. Committed to maintaining a safe and organized pharmacy environment.
Overview
2027
2027
years of professional experience
Work History
Lead Pharmacy Certified Technician,
CVS Pharmacy
- Assisted customers with medication inquiries and product recommendations.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Operated pharmacy dispensing systems to process prescriptions efficiently.
- Ensured compliance with safety regulations and standard operating procedures.
- Supported pharmacists in preparing and labeling medications accurately.
- Trained new team members on operational procedures and customer service standards.
- Implemented workflow improvements to enhance prescription processing speed.
- Collaborated with healthcare professionals to optimize patient care services.
- Proactively identified potential hazards, addressing them promptly to maintain a safe working environment for all staff members.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Engaged with Number customers daily regarding purchases, troubleshooting issues and warranties.
Spanish Translator
CVS Pharmacy
- Translated customer communications to ensure clear understanding of services and products.
- Assisted in developing Spanish-language materials for marketing and informational purposes.
- Collaborated with pharmacy staff to facilitate effective communication with Spanish-speaking customers.
- Reviewed translated documents for accuracy and cultural relevance before distribution.
- Conducted regular assessments of language needs to improve service accessibility for Spanish speakers.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
- Assisted foreign language-speaking clients with inquiries.
- Attended training programs to improve professional knowledge and interpretation skills.
Certified Immunizer
CVS Pharmacy
Nashville, TN
10.2020 - Current
- Administered vaccinations while adhering to safety protocols and guidelines.
- Educated patients on vaccine benefits and potential side effects.
- Collaborated with healthcare team to ensure efficient patient flow during immunization events.
- Maintained accurate records of immunizations in electronic health systems.
- Assisted in inventory management of vaccines, ensuring proper storage conditions.
Education
High School Diploma -
Glencliff High School
Nashville, TNSkills
- Pharmacology Knowledge
- Customer service experience
- Attention to details and accurate
- Pharmaceutical Calculations
- Computer and Software proficiency
- Written/Verbal communication
- Customer interaction
- Quality
- Safety
- Inventory control
- Time Management and organization
- Regulatory compliance
- Translate Spanish to English with patient
- Measuring, counting and mixing medication for prescriptions
- Verifying insurance information
- Labeling and packaging medications
- Processing payment for prescriptions
- Addressing any conflicts with customers or insurance billing companies
Timeline
Certified Immunizer
CVS Pharmacy
10.2020 - Current
Lead Pharmacy Certified Technician,
CVS Pharmacy
Spanish Translator
CVS Pharmacy
High School Diploma -
Glencliff High School