Lanette "Danelle" Edwards
Travelers Rest,SC
Summary
Proven leader in pharmacy operations, notably at CVS Pharmacy, where I spearheaded team efforts to enhance productivity and patient satisfaction. Expert in medication dispensing and workflow optimization, my problem-solving acumen and staff leadership significantly improved service delivery. Skilled in confidentiality practices and HIPAA, I consistently ensured secure and efficient pharmacy management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Prisma Health
04.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Certified Pharmacy Technician
Pardee Hospital
09.2021 - 04.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Developed and implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed opening and closing duties for pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Pharmacy Liaison
Shields Pharmacy Services
03.2019 - 09.2021
- Conducted regular audits of medication storage areas, ensuring compliance with regulatory standards and safe handling practices.
- Collaborated with pharmacists to ensure optimal drug therapy for patients, resulting in better health outcomes.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
- Developed comprehensive knowledge of various specialty medications, enabling informed recommendations for treatment options based on individual needs.
- Enhanced patient care by providing timely and accurate medication information to healthcare providers.
- Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
- Promoted patient adherence to medication regimens through consistent follow-up and education.
- Participated in quality improvement initiatives, leading to higher safety standards within the pharmacy department.
- Maintained accurate patient records by diligently updating prescription data in pharmacy management software systems.
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2007 - 03.2019
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
- Counseled customers on medications, appropriate dosage and potential side effects.
Education
Certification - Certified Pharmacy Technician Program
Spartanburg Community College
Spartanburg04.2007
High School Diploma -
Gaffney High School
Gaffney, SC06.2005
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacology knowledge
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Pyxis MedStation
- Certified Pharmacy Technician
- Staff Leadership
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Prisma Health
04.2023 - Current
Certified Pharmacy Technician
Pardee Hospital
09.2021 - 04.2023
Pharmacy Liaison
Shields Pharmacy Services
03.2019 - 09.2021
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2007 - 03.2019
Certification - Certified Pharmacy Technician Program
Spartanburg Community College
High School Diploma -
Gaffney High School