Alicia Stephens
Wolverine Lake ,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Five Below. Excelled in cross-functional collaboration and customer empathy, driving improvements in customer satisfaction and team productivity. Skilled in data analytics and problem-solving, consistently achieving positive outcomes in fast-paced environments.
Driven and empathetic, bringing deep understanding of customer satisfaction and relationship-building. Possesses strong problem-solving and communication skills, along with keen ability to analyze customer feedback and implement effective solutions. Committed to enhancing customer experiences and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Radiology Assistant
Ascension Providence Henry Ford
Novi, MI
09.2023 - Current
- Assisted technologist in patient care as well as preparing exams
- Provided assistance to patients on and off the exam table, ensured patient safety
- Effectiveness in cleaning after every exam and preparing for the next exam
- Restocking low supplies
Patient Transporter
Ascension Providence Hospital
Novi, MI
10.2020 - 09.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Crew Member
Little Caesars Pizza
Commerce, MI
09.2019 - 10.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Sales Associate
Kohl's
Novi, MI
05.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Experience Manager
Five Below
Novi, MI
06.2016 - 05.2019
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Analyzed customer feedback data to identify trends and areas for improvement.
Sales Associate
Five Below
Novi, MI
11.2014 - 06.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
Education
Diploma -
Walled Lake Central High School
Walled Lake, MI06.2018
Associates - General Studies
Washtenaw Community College
Ann Arbor, MISkills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Teamwork
- Problem-solving
Timeline
Radiology Assistant
Ascension Providence Henry Ford
09.2023 - Current
Patient Transporter
Ascension Providence Hospital
10.2020 - 09.2023
Crew Member
Little Caesars Pizza
09.2019 - 10.2020
Sales Associate
Kohl's
05.2019 - 08.2019
Customer Experience Manager
Five Below
06.2016 - 05.2019
Sales Associate
Five Below
11.2014 - 06.2016
Diploma -
Walled Lake Central High School
Associates - General Studies
Washtenaw Community College