Alicia Suscietto
Averill Park,NY
Summary
Hardworking and passionate job seeker with strong leadership skills eager to secure full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sole Proprietor of Residential Cleaning Business
Diamond Shine DBA
Averill Park , United States
08.2016 - Current
- Established, optimized and enforced business policies to maintain consistency across property sites.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and evaluated performance of up to 8 employees across 40 client accounts.
- Utilized Excel and Word Doc software to create customer invoices and maintain daily logs of business operations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Performed site inspections and investigated client complaints, incidents and accidents at work sites.
- Provided exemplary level of customer service to clients and company personnel.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Direct Support Professional
AIM Services Inc.
Saratoga Springs , NY
02.2017 - 03.2018
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with daily living activities, running errands and household chores.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
- Communicated with patients, ensuring that medical information was kept private.
Server Shift Leader
The Cheesecake Factory Restaurant
Albany , NY
06.2014 - 12.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Managed food resources, memorized orders and coordinated customer service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Bachelor of Arts - Sociology And Criminal Justice
05.2022
- Dean's List, Spring 2021 and Spring 2022
- Dean's List, Fall 2021
- GPA 3.8
Skills
- Leadership and People Development
- Planning and Execution
- Thrive Under Pressure
- Problem Anticipation and Conflict Resolution
- Proficient in Excel and Word
- Time Management and Organizational Structure
- Attention to Detail
- Teamwork and Collaboration
- Detailed Documentation
- Attentive to People
- Critical Thinking
- Business Management and Development
Volunteering and community involvement, gardening, true-crime documentaries
Donating time to food banks and local community outreach programs aimed at enriching the lives of others
Enjoy cultivating and growing my gardens in the Spring and Summer
Highly interested in investigative and analytical findings
Timeline
Direct Support Professional - AIM Services Inc.
02.2017 - 03.2018
Sole Proprietor of Residential Cleaning Business - Diamond Shine DBA
08.2016 - Current
Server Shift Leader - The Cheesecake Factory Restaurant
06.2014 - 12.2016
SUNY At Albany - Bachelor of Arts, Sociology And Criminal Justice
Similar Profiles
Tonja BeasonTonja Beason
Owner/Operator at TJB All In One LLC dba Shine Bright GlossOwner/Operator at TJB All In One LLC dba Shine Bright Gloss
LIMON HOSSAINLIMON HOSSAIN
Car Detailer at Diamond-Shine Car WashCar Detailer at Diamond-Shine Car Wash
Melanie JenningsMelanie Jennings
Janitor at Diamond shine cleanerJanitor at Diamond shine cleaner