Alicia Swanson
Buffalo
Summary
Results-driven Assistant Store Manager with expertise in customer engagement, conflict resolution, and administrative assistance. Proven ability to enhance customer satisfaction and streamline operations to drive store performance.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Hot Topic
Buffalo, NY
09.2022 - Current
- Supervised daily store operations to ensure compliance with company standards and policies.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed inventory levels, optimizing stock placement for improved accessibility and sales performance.
Sales Associate Supervisor
BoxLunch
Buffalo, NY
10.2017 - 09.2022
- Collaborated with management to develop strategic sales initiatives that drove store performance.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Processed customer transactions accurately using point-of-sale systems.
- Led opening and closing operations, ensuring compliance with organizational policies and procedures.
- Worked with store managers to implement new displays, promotions and store layout changes.
Sales Associate
Crazy4Bookz
Hamburg, NY
11.2015 - 07.2016
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Hamburg High School
Hamburg, NYSkills
- Customer service and engagement
- Conflict resolution
- Cash auditing
- Scheduling
- Problem-solving
- Payroll management
- Inventory control and loss prevention
- Hiring and training
Languages
English
Timeline
Assistant Store Manager
Hot Topic
09.2022 - Current
Sales Associate Supervisor
BoxLunch
10.2017 - 09.2022
Sales Associate
Crazy4Bookz
11.2015 - 07.2016
High School Diploma -
Hamburg High School