ALICIA TAUBER
Stem,NC
Summary
Dynamic Strategic Account Manager with a strong background in strategic selling and client relationship development at Opus IVS. Proven ability to drive revenue growth and mitigate risk through CRM software expertise and data-driven strategies. Recognized for enhancing customer satisfaction levels, underscoring a commitment to exceptional customer service. Aiming to leverage these skills to foster long-term partnerships and accelerate business success.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Opus IVS
Dexter, MI
01.2023 - Current
- Collaborated cross-functionally with marketing, product development, operations, and customer service teams to ensure customer satisfaction
- Conducted regular meetings with key stakeholders to review performance metrics and discuss potential solutions for improvement
- Developed training materials for onboarding new team members into the account management process
- Developed a deep understanding of the needs of customers in order to provide tailored solutions that met their unique requirements
- Analyzed market trends and competitive landscape to identify opportunities for growth in existing accounts
- Assisted sales team in developing proposals that addressed client needs while maximizing profitability for the organization
Regional Account Manager
AsTech
Plano, TX
04.2017 - 01.2023
- Optimized existing processes to increase operational efficiency across multiple accounts
- Utilized data analytics to identify opportunities for growth in the region
- Established product positioning, pricing strategy and go-to-market plans for new products in the region
- Maintained a deep understanding of industry trends and developments in the regional marketplace
- Conducted competitive analysis of regional markets to inform business decisions
- Identified new customer segments within the region and developed targeted marketing campaigns
President
RMS, LLC
Glen Burnie, MD
01.2006 - 04.2017
- Collaborated with board members to achieve organizational goals and objectives
- Created vision and strategic priorities that aligned with goals and visions of organization
- Negotiated and structured mutual benefit agreements with new partners
- Improved customer satisfaction levels by implementing innovative solutions to existing problems
- Identified business opportunities and threats to develop corresponding strategic plans
- Established key performance indicators to ensure objectives were met on time and within budget
- Identified new markets, developed business plans, and secured funding for expansion initiatives
Insurance Agent
Massabni Insurance Group
Hyattsville, MD
02.2000 - 01.2006
- Negotiated premium rates with clients to maximize profit
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Contacted prospective and current clients via telephone to provide quote and policy information
- Acquired knowledge of various types of insurance products, such as life, health, property, casualty and auto insurance
- Used company software to analyze customer coverage needs, write quotes, and issue policies
Insurance Agent
Allstate Insurance
Lanham, MD
03.1993 - 01.2003
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Contacted prospective and current clients via telephone to provide quote and policy information
- Negotiated premium rates with clients to maximize profit
- Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management
- Followed up with clients to determine satisfaction with received services
- Conducted regular reviews of customer accounts to identify any discrepancies or areas requiring additional attention
- Analyzed insurance policies to verify compliance with state and federal regulations
- Successfully completed continuing education courses related to state laws regarding insurance products
Education
High School Diploma -
St. Elizabeth Seaton High School
Bladensburg, MD06.1991
Skills
- Strategic Selling
- Strategic Account Management
- Risk Mitigation Strategies
- Client Relationship Building
- Revenue Generation
- Customer Service and Assistance
- Customer Accounts Management
- CRM software proficiency
- Data-driven decision making
Certification
- MD Resident Property Insurance License
- MD Resident Casualty Insurance License
- MD Resident Life Insurance License
- MD Resident Health Insurance License
Volunteer Experience
GBIA, Glen Burnie, MD, Volunteer at the Glen Burnie Carnival. Beverage sales, stock, and cashier., 07/2000, Present
References
- Adam Ziobert, Defense Intelligence Agency Analyst, (443) 280-4034, oxfordsvt11@gmail.com
- Patrick DeLacoste, AsTech Regional Account Manager, (978) 886-3011, pdelacoste@astech.com
- Tina Riley-Wilson, Hospice Of The Chesapeake CNA, (443) 677-9779, Triley-Wilson@hospicechesapeake.com
Publications
Feature Article in Body Shop Business Magazine
Awards
- AsTech Leadership Award
- Allstate Insurance Sales Leadership Award
Timeline
Strategic Account Manager
Opus IVS
01.2023 - Current
Regional Account Manager
AsTech
04.2017 - 01.2023
President
RMS, LLC
01.2006 - 04.2017
Insurance Agent
Massabni Insurance Group
02.2000 - 01.2006
Insurance Agent
Allstate Insurance
03.1993 - 01.2003
High School Diploma -
St. Elizabeth Seaton High School
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