ALICIA TAYLOR
Savoy,Texas
Summary
Dynamic professional with extensive experience at Texoma Medical Center, excelling in data management and customer service. Proven ability to enhance operational efficiency through meticulous records management and effective communication. Skilled in Microsoft Office Suite and adept at fostering team collaboration, ensuring seamless support for healthcare operations and patient advocacy.
Overview
20
20
years of professional experience
Work History
Data Entry Clerk
Texoma Medical Center
Denison, TX
12.2023 - Current
- Central contact for Plant Operations, answering phones, and greeting all incoming vendors, contractors, and hospital staff.
- Responsible for maintaining utilities and life safety documentation for the main work site, as well as twenty-four offsite locations.
- Coordinates with Plant Operations staff to effectively manage vendor contracts and prepare permits.
- Accurate data entry of billing invoices for payment processing.
- Maintain the daily work order dashboard, create work orders, assign work orders, update procedure schedules, and maintain monthly work order summary dashboard reports needed to ensure monthly compliance.
- Effectively manages Grainger inventory, processes weekly supply orders, and receives deliveries.
- Maintains raw data retrieval, inputs, and produces monthly reports in a timely manner.
- Provides secretarial support to the Environment of Care committee, records minutes, creates work orders, and attends Environment of Care rounding of TMC departments and offsite locations.
Medical Office Specialist
Texoma Care
Denison, TX
04.2023 - 12.2023
- Ensured the accuracy of patient appointment schedules by maintaining and updating them in response to new appointments, changes, and cancellations.
- Answered inbound phone calls in a call center environment with empathy, ensuring accurate real-time documentation in the patient’s electronic medical record.
- Offered support in retrieving records for multiple medical clinics.
- Demonstrated understanding and kindness in addressing patient issues while fulfilling the requirements of patients.
- Conducted routine oversight of charges and payments, subsequently updating financial records as necessary.
Asst. Facility Records Officer
Dallas VA Medical Center
Dallas, TX
10.2022 - 04.2023
- Provided oversight of VHA’s Records Management Program to 133 Record Liaison Officers.
- Educated staff and contractors, creating awareness of the records management program.
- Responsible for overseeing the transition of paper records to electronic, specific life cycle, and final disposition, utilizing Excel and Microsoft Outlook.
- Facilitated records management meetings, audits, employee training, and monitoring program compliance.
- Created records awareness training using PowerPoint, and created a monthly newsletter for Records Liaison Officers.
Management Assistant
Sam Rayburn Memorial Veterans Center
Bonham, Texas
10.2016 - 10.2022
- Compassionate Patient Advocate with seven years of experience in supporting patients, families, managing feedback, resolving concerns, and ensuring access to healthcare.
- Provided ongoing administrative support to senior executives, driving organizational success while working as a team.
- Managed executive calendars, coordinated meetings, appointments, events, and travel arrangements.
- Served as the primary point of contact for the Chief Nurse, Nurse Managers, and Nursing Service staff, receiving incoming phone calls, addressing inquiries, and resolving concerns.
- Maintained employee records to streamline payroll and scheduling tasks.
- Composed and proofread emails, memos, letters, and presentations, providing clear communication.
- Compiled agendas and meeting minutes to provide accurate, concise communication.
- Greeted and assisted visitors in a timely manner.
- Serve as the Records Management Liaison for the Nursing Service.
- Utilized Microsoft Outlook, Excel, Teams, and PowerPoint.
Restorative Nursing Assistant
Sam Rayburn Memorial Veterans Center
Bonham, Texas
01.2016 - 10.2016
- Assisted residents in activities of daily living, promoting independence, and providing restorative care in accordance with residents' plan of care.
- Recorded treatment, response, and progress of the patient in the medical chart, entering information in the electronic medical record.
- Assisted residents with active and passive range of motion exercises, instructing and motivating residents to perform exercises or functional activities to maintain or gain physical activity.
- Assisted residents with the placement and removal of supportive devices, such as braces and splints.
- Serve as Unit Peer Leader, assisting in the implementation of the Safe Patient Handling and Mobility program.
- Assisted veterans with daily living activities and personal care needs.
Nursing Assistant
Sam Rayburn Memorial Veterans Center
Bonham, Texas
05.2005 - 01.2016
- Served as a Unit Peer Leader in the Safe Patient Handling and Mobility program.
- Proficient in maintaining safety while transferring residents using stretchers, lifts, ceiling lifts, hover mats, sit-to-stand lifts, sliding boards, and car lifts.
- Encouraged communication with the use of communication boards and hand-off reports.
- Assisted veterans with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
Education
GED - General Studies
Grayson County College
Denison, Texas10-2006
Skills
- Communication skills
- Team collaboration
- Customer service
- Detail orientation
- Time management
- Microsoft Office Suite
- Accounts receivable management
- Data collection and analysis
- Records management
Awards
- Certificate of Excellence, 2021, Records Management Program
- Excellence in Nursing Award, 2020, Nursing Leadership
- Excellence in Nursing Award, 2018, Nursing Administration
- Excellence in Nursing Award, 2017, Nursing Administration
Committees Groups Additional Duties
- Records Liaison for Nursing Service, 01/01/18, 01/01/22
- Recruitment, Retention and Recognition Workgroup, Management Liaison for Nursing Service, 01/01/21, 01/01/22
- Timekeeper for Nursing Administration, 01/01/18, 01/01/22
- Veterans Affairs Employee Association, Treasure, 01/01/17, 01/01/20
- Bonham ISD Mentoring/Tutoring Program, 01/01/17, 01/01/18
- Member of Employee Union AFGE, 01/01/17, 01/01/20
Timeline
Data Entry Clerk
Texoma Medical Center
12.2023 - Current
Medical Office Specialist
Texoma Care
04.2023 - 12.2023
Asst. Facility Records Officer
Dallas VA Medical Center
10.2022 - 04.2023
Management Assistant
Sam Rayburn Memorial Veterans Center
10.2016 - 10.2022
Restorative Nursing Assistant
Sam Rayburn Memorial Veterans Center
01.2016 - 10.2016
Nursing Assistant
Sam Rayburn Memorial Veterans Center
05.2005 - 01.2016
GED - General Studies
Grayson County College