ALICIA TAYLOR
Shreveport,LA
Summary
Motivated and detail-oriented professional seeking an opportunity with an organization that values integrity, collaboration, innovation, and excellence. I am eager to join a company that invests in its employees, fosters a positive and supportive workplace culture, encourages professional development, and is committed to making an impact through strong leadership and exceptional service. Bring strong verbal and written communication skills, exceptional organizational abilities, and a proven ability to manage multiple priorities while remaining self-directed and results-driven. Remove personal pronoun. thrive in fast-paced environments, adapt quickly to new challenges, and take pride in delivering high-quality work with professionalism, efficiency, and attention to detail.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Billing Specialist/Office Administrator
American Eagle Transportation Service
Shreveport, Louisiana
01.2026 - Current
- Processed customer invoices for transportation services with high accuracy and efficiency.
- Processed 50+ invoices weekly.
- Met weekly deadlines for invoice processing every Wednesday, Thursday, and Friday.
- Resolved billing discrepancies through collaboration with corporate personnel and drivers, ensuring accurate billing and customer satisfaction.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Maintained and updated billing records and customer accounts consistently.
- Assisted in preparing financial reports for management review, contributing to informed decision-making.
- Trained new team members on company policies and accounting systems, enhancing team productivity and operational efficiency.
Project Manager/Executive Assistant
Jackson Construction Inc.
Shreveport, La
01.2025 - 01.2026
- Lead daily operations for multiple residential and commercial construction projects.
- Maintain detailed project documentation, budgets, and cost reports.
- Communicated project updates, expectations, and timelines to clients to ensure alignment and satisfaction.
- Coordinated meetings and schedules for project teams and clients to enhance collaboration and efficiency.
- Support field teams with administrative needs, checklists, and workflow organizations.
- Oversaw billing processes, ensuring timely invoicing, progress billing, change orders, and payment tracking.
- Maintained filing systems for project documents and contracts.
PASER
Willis Knighton Medical Center
Shreveport, La
01.2023 - 01.2025
- Served as primary point of contact between patients and clinical staff.
- Checked in patients, collected copays, balanced accounts, and managed cash drawer to ensure accurate financial operations.
- Verified insurance for office visits and testing to facilitate smooth patient care and billing processes.
- Managed multi-line phone systems, faxes, and medical records requests.
- Used EHR systems including NextGen and Expanse.
- Scanned, filed, and maintained confidential patient documentation in compliance with HIPAA.
- Prepared new patient packets and coordinated scheduling and rescheduling of appointments to enhance patient experience.
Office Manager/Billing Specialist
Beltone Hearing Care Center
Bossier City, LA
01.2021 - 01.2023
- Managed daily office operations and coordinated administrative tasks.
- Assisted with billing and insurance claims processing for patients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Scheduled patient appointments and maintained accurate records.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Communicated effectively with patients, staff, and healthcare providers.
- Maintained inventory of office supplies and medical equipment.
- Developed efficient filing systems to organize patient information.
- Ensured compliance with health regulations and company policies.
Education
BBA - Business Administration and Management
Northwestern State University
Natchitoches, LA01-2024
Associate of Applied Science - Business Administration And Management
Bossier Parish Community College
Bossier City, LA01-2021
Skills
- Billing Operations Management
- Healthcare Billing Compliance
- Billing & Invoicing
- Accounts Receivable/Payable
- Billing dispute resolution
- Financial Software Knowledge
- High-volume workload
- Scheduling & Coordination
- Document Management
- Team Collaboration
- Detail oriented
- Exceptional communication (verbal/written)
Certification
- Microsoft Office Specialist Certification
- CTC in Basic Management
Timeline
Billing Specialist/Office Administrator
American Eagle Transportation Service
01.2026 - Current
Project Manager/Executive Assistant
Jackson Construction Inc.
01.2025 - 01.2026
PASER
Willis Knighton Medical Center
01.2023 - 01.2025
Office Manager/Billing Specialist
Beltone Hearing Care Center
01.2021 - 01.2023
BBA - Business Administration and Management
Northwestern State University
Associate of Applied Science - Business Administration And Management
Bossier Parish Community College