Ardeshia Hutchinson
Jersey City,NJ
Summary
Results-driven billing manager with expertise in overseeing billing processes and optimizing revenue streams. Skilled in managing billing systems, resolving discrepancies, and ensuring compliance with billing regulations. Strong leadership, analytical, and communication skills, with a focus on driving efficiency and accuracy in billing operations.
Overview
17
17
years of professional experience
Work History
Billing Manager
Generation Next Fertility
02.2022 - Current
- Managed daily billing operations, ensuring the accuracy and efficiency of patient bills, invoicing, and payment collections
- Oversaw the submission of claims to insurance providers, consistently following up on unpaid or denied claims to maximize revenue
- Assisted patients in understanding their insurance coverage, financial responsibilities, and out-of-pocket expenses
- Managed the entire revenue cycle, from patient registration to final payment, implementing strategies to reduce accounts receivable and improve cash flow
- Ensured that billing practices were compliant with federal and state healthcare regulations, including HIPAA
- Supervised and trained billing staff, developing standard operating procedures (SOPs) and conducting regular performance reviews
- Counseled patients on payment options, financial assistance programs, and payment plans, addressing and resolving billing inquiries and disputes
- Prepared and presented financial reports detailing billing activities, revenue generation, and outstanding balances
- Managed billing software and EHR systems, ensuring data integrity and security
- Prepared for internal and external audits, ensuring billing records were accurate and complete
- Worked closely with clinical staff to ensure accurate documentation of services, facilitating accurate billing and reimbursement
Billing Manager
Partners Pharmacy
02.2017 - 02.2022
- Collaborated with management to streamline billing processes
- Managed a diverse team to ensure adherence to quality standards, deadlines, and procedures
- Provided guidance to employees on complex problems and resolved escalated complaints
- Addressed customer issues and provided solutions to inquiries
- Prepared work schedules, deadlines, and duty assignments for billing staff
- Made staffing and procedural recommendations to the Director
- Recruited, interviewed, selected, and trained new employees
- Implemented new systems and procedures to improve workflow efficiency
- Maintained a follow-up system to ensure best practices were followed
- Assisted in obtaining authorization and reimbursement for accounts.
Billing Manager
Community Partnerships
09.2007 - 02.2017
- Ensured timely, accurate, and compliant billing to multiple entities
- Supervised and provided leadership to the billing team
- Developed and maintained billing policies and procedures
- Acted as the primary liaison for billing issues between agency staff and funding sources
- Ensured timely processing of denied claims and resubmissions
- Reviewed third-party insurance claims and billed secondary payers
Education
Master of Science in Management, Concentration in Leadership -
Strayer University
Midlothian, Virginia03.2018
Bachelor of Science in Business Management -
ECPI University
Midlothian, Virginia06.2013
Skills
- Billing Operations Management
- Compliance and Regulatory Adherence
- Team Leadership and Training
- Patient Financial Counseling
- Financial Reporting and Analysis
- Collaboration with Clinical Staff
- Streamlining Billing Processes
- Problem Resolution
- Staff Recruitment and Training
- Workflow Efficiency Improvement
- Billing Policies and Procedures Development
- Monthly Reporting
- Leadership
- Audit Support
- Workflow Planning
- Report Preparation
- Staff Training and Development
- HIPAA knowledge
- Invoice Processing
- Payment posting
References
References available upon request.
Timeline
Billing Manager
Generation Next Fertility
02.2022 - Current
Billing Manager
Partners Pharmacy
02.2017 - 02.2022
Billing Manager
Community Partnerships
09.2007 - 02.2017
Master of Science in Management, Concentration in Leadership -
Strayer University
Bachelor of Science in Business Management -
ECPI University
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