Summary
Overview
Work History
Education
Skills
Organizations And Achievements
Technical Skills - Environments And Software
Summary Of Qualifications
References
Timeline
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Tia Turner

2850 Venice Rd, Apt. 8304 Birmingham,AL

Summary

Versatile, results-driven manager with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Dedicated to delivering accurate and timely support to management and clients.

Overview

28
28
years of professional experience

Work History

Manager-Billing Ops

AT&T
03.2021 - Current
  • Company Overview: Finance Billing Operations
  • Manage/Lead team of 10-15 people
  • Manage team responsible for answering customer billing inquiries
  • Direct and facilitate resolution to wholesale account and dispute management
  • Ensures professional and courteous representatives provide basic customer service
  • Plans, directs, supervises, and evaluates workflow; provides direction to employees according to established policies and management guidance.
  • Responsible for the day-to-day application of organizational policies and procedures
  • Administers company policies that directly affect subordinate employees, including conduct, performance and attendance management and disciplinary practices
  • Oversees work activities to achieve the volume expected to meet operational requirements
  • Direct the flow of the operation and decide how to fix problems as they arise
  • Investigate all aspects of telecom services including contracts, customer service records, invoice data, regulatory tariffs and how telecommunication services are interrelated and interlinked
  • Responsible for training, evaluating, and managing performance evaluations of direct reports
  • Finance Billing Operations

Customer Relations Associate

AT&T
07.2003 - 03.2021
  • Company Overview: Billing Accounts Receivable Management-BARM, Legacy T
  • Research, negotiate and settle billing inquiries and dispute claims
  • Performs work of a technical or specialized nature which requires a detailed knowledge of Company Tariffs, Practices, Service Order procedures, Products, Services, Billers, and Contracts.
  • Apply and waive taxes at both the Federal and State level
  • Coached peers and management on dispute processes and dispute resolution
  • Billing Accounts Receivable Management-BARM, Legacy T

Client Executive

BELLSOUTH TELECOMMUNICATIONS
02.1999 - 07.2003
  • Company Overview: CISC
  • Clarified problems with order issuance and ordering process
  • Managed customer request and project management issues following center guidelines and procedures
  • Negotiated service order requests from customers and inputs orders via on-line system for installation, removal or changes of telephone service
  • CISC

Customer Service Specialist

BELLSOUTH TELECOMMUNICATIONS
02.1998 - 02.1999
  • Company Overview: ICSC
  • Engineered complex, high profile operational service request
  • Received, analyzes, and resolves inquiries and requests for aid from both Intra and Inter-Company contacts for installation, removal, or changes of Special Services Service Orders
  • ICSC

Education

Bachelors of Science - Business Administration

Faulkner University
Montgomery, Alabama

Juris Doctorate - Corporate Law

Miles Law School
Fairfield, Alabama

Skills

  • Billing operations management
  • Workflow optimization
  • Process optimization
  • Analytical problem solving
  • Strategic decision-making
  • Training and development
  • Innovation management
  • Partnership development
  • Project management
  • Project planning
  • Cross-functional teamwork
  • Policy and procedure development
  • Data analysis
  • Financial records oversight
  • Documentation and reporting
  • Corporate operations
  • Transformation strategy management
  • Performance management
  • Regulatory compliance
  • Inventory management
  • Complex Problem-solving
  • Team leadership

Organizations And Achievements

  • Member, Women of AT&T Alabama (WOA)
  • Communications Workers of America (CWA)
  • Member, BellSouth Pioneers
  • Alabama Lawyers Association (ALA)
  • Member, Delta Theta Phi (Professional Law Fraternity)
  • Oxygen Alabama
  • Community Network of Alabama
  • NAACP

Technical Skills - Environments And Software

  • Internet
  • Intranet
  • Adobe
  • Microsoft Office product suite (Word, Excel, PowerPoint)
  • BOCABS
  • BOCRIS
  • CFM
  • THIRFTY
  • CIA
  • CAMS
  • CBS
  • UBAM
  • RDS
  • DTS
  • PowerBI
  • UB
  • IBS
  • ACUS Custom Billing
  • Access Systems
  • Legacy T Systems

Summary Of Qualifications

Incomparable business knowledge and background including a Juris Doctorate Degree and Bachelor of Science in Business Administration., Exceptional oral and written communication skills, Diligent researcher, Strong analytical ability and problem solving skills, Effectively perform data gathering and reporting, Identify operational risk, Research and resolve billing issues, Prepare proposals, financial reports, data requests, Prepare and troubleshoot billing errors, Exceptional knowledge of both the provisioning and billing entities processes, Strong leadership skills and solid reputation for getting the job done effectively and proficiently, Ability to perform regulatory research and management of regulatory surety, Capacity to prepare and submit regulatory package/supporting documents to ensure registrations are achieved, Provide financial, accounting, and business management analytical support to various levels of management and customers, Assist in ongoing process improvement initiatives as well as other ad-hoc reporting tasks and special projects, Identify and implement process improvements, Focused on accuracy and compliance

References

References available upon request.

Timeline

Manager-Billing Ops

AT&T
03.2021 - Current

Customer Relations Associate

AT&T
07.2003 - 03.2021

Client Executive

BELLSOUTH TELECOMMUNICATIONS
02.1999 - 07.2003

Customer Service Specialist

BELLSOUTH TELECOMMUNICATIONS
02.1998 - 02.1999

Bachelors of Science - Business Administration

Faulkner University

Juris Doctorate - Corporate Law

Miles Law School

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