Alicia Tison, CPP

• Oversaw daily operations across a multitude of 17 properties ensuring seamless coordination and efficient execution of tasks.
• Saved $$$$ in operating costs in the first 60 days by repairing and servicing parking equipment on site.
• Coordinated cross-functional teams to deliver complex projects on time and within budget constraints.
• Oversaw and coached Assistant Managers with recruitment, training, and development programs to maintain a skilled workforce.
• Managed budgets effectively, reducing costs and maximizing financial resources for key projects.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within the team through regular meetings, updates, and open channels of communication.
• Coordinated with Operations Manager in different operational issues and promotional activities.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
• Implemented new technology to streamline processes and improve operations.
• Facilitated smooth transitions during periods of change by providing guidance and support to over 30 staff members affected by organizational restructuring or policy updates.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Collaborated on special projects reporting to 5 different leaders, contributing research findings or coordinating event logistics as needed for success.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Developed strategies to streamline and improve office procedures.
• Managed department budgets and generated financial reports for management review.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

• Developed strong relationships with clients through proactive communication and problem-solving support.
• Collaborated with over 50 drivers to address any issues or concerns, fostering positive working relationships.
• Provided training and guidance to new dispatchers.
• Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.

• Provided administrative support reporting directly to owner and operator.
• General office work, submit accurate records of all transactions.
• Maintained and distributed safety training materials to over 15 employees.
• Configured cash register, back end computer and the price menu for the company's food truck.
• Ran errands, including retrieving and making requested purchases.
• Supported special assignments and projects.