Alicia Tocto
Centreville,Virginia
Summary
Client-oriented Workforce Development Specialist with over 3 years of providing assistance to employees, managers and instructors alike. Focus on delivering training programs that directly assess needs of businesses and organizations.
Overview
19
19
years of professional experience
Work History
Workforce Development Coordinator
Catholic Charities of Arlington, VA
02.2020 - 08.2023
- Coordinated workforce-based classes and computer literacy classes, and workforce development and job assistance initiatives for adult learners throughout Northern Virginia
- Administered referrals, for English as a Second Language (ESL) and Workforce class registrations, collected and entered student demographic data, regularly supervised, and observed classroom instruction, managed, and trained volunteer teachers, conducted student outreach, and substitute teaching, when necessary
- Developed and established new partnerships with local employers to expand the program's workforce development initiatives and partnerships
- Supported Migration Refugee program clients with seeking employment and furthering their skills depending on their needs
- Maintained all required documentation and provided all services within the timelines required
Library Assistant
Alexandria County Public Schools/ Mount Vernon Elementary School
07.2018 - 04.2020
- Processed all new materials, checking books in and out for children
- Assisted students and staff in research and reference of books
- Conducted library classes to students
- Assisted librarian with lesson planning and paper grading.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages
Bartender
Crews LLC/DCA Reagan airport
10.2015 - 09.2017
- Checked identification of customers to verify age requirements for purchase of alcohol
- Mixed drinks, such as liquor, soda, cocktails, etc
- Stocked bar with beer, wine, and liquor
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
Front Desk Manager/ Server/Bartender
Luxury Hotels and Resorts
01.2010 - 06.2015
- Supervised employees (bar back, busser and food runner) enhanced food and beverage sales
- Established respectable relationships with guests and customers
- Supervised establish client accounts while contacting clients regularly to create effective working relationships and maintained relationships with the company's customers
- Trained new employees and provided them with valuable information and resources as part of training procedures
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations
Front Desk Supervisor
La Clinique Soleil and Urgent Care
07.2007 - 12.2009
- Managed all front desk employees and all tasks associated with registration of patients, insurance verification and patient check out
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Worked collaboratively with the billing office as a liaison between the patient, the Clinique, and the billing office
- Established and maintained effective working relationships with patients and medical staff
Spanish Instructor
St Elizabeth Seton School
09.2004 - 06.2007
- Taught Spanish to elementary and middle school student, full time
- Prepare lesson plans for each class according to their Spanish curriculum and level
- Grade papers and exams
- Enhanced students'' language skills by incorporating immersive activities and real-world examples into lessons
- Boosted student engagement by integrating multimedia resources and interactive exercises in the curriculum
- Designed assessments that accurately measured student progress and informed instructional decisions
Education
Entrepreneurship Business Plan -
Virginia Tech Online
04.2023
Foundations of Workforce Development -
Dynamic Works
09.2021
Workforce Certificate - Career Coach Certification
VALRC Adult Education VCCC
Fairfax06.2021
Bachelors of Education, Modern Languages -
University of Valle, Cali, Colombia
06.1997
Skills
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communication skills
- Cultural understanding
- Bilingual in English and Spanish
- Career Counseling
- Training Facilitation
Timeline
Workforce Development Coordinator
Catholic Charities of Arlington, VA
02.2020 - 08.2023
Library Assistant
Alexandria County Public Schools/ Mount Vernon Elementary School
07.2018 - 04.2020
Bartender
Crews LLC/DCA Reagan airport
10.2015 - 09.2017
Front Desk Manager/ Server/Bartender
Luxury Hotels and Resorts
01.2010 - 06.2015
Front Desk Supervisor
La Clinique Soleil and Urgent Care
07.2007 - 12.2009
Spanish Instructor
St Elizabeth Seton School
09.2004 - 06.2007
Entrepreneurship Business Plan -
Virginia Tech Online
Foundations of Workforce Development -
Dynamic Works
Workforce Certificate - Career Coach Certification
VALRC Adult Education VCCC
Bachelors of Education, Modern Languages -
University of Valle, Cali, Colombia