Alicia Tomino
Abbeville,LA
Summary
Confident Staffing Manager with deep commitment to organizational development. Driven to locate top talent through consistent prospecting and interviewing. Leverages social media knowledge and job boards to liaise with potential candidates and drive company exposure. Trained in conflict management and leadership. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Scheduling Staffing Administrator
Lowes Home Improvment
Abbeville, LA
12.2021 - 05.2024
- Collaborated with department managers to identify staffing needs and develop effective hiring plans.
- Increased employee retention by conducting thorough onboarding sessions for new hires.
- Streamlined the hiring process by implementing an efficient applicant tracking system.
- Assisted in maintaining a diverse workforce through targeted recruitment strategies.
- Conducted comprehensive background checks for potential hires, ensuring company compliance with industry regulations.
- Reduced time-to-fill for open positions by proactively sourcing and screening candidates.
- Provided support to employees regarding benefits enrollment, timesheet submission, and other HR-related inquiries.
- Improved overall candidate experience by providing timely feedback and clear communication throughout the hiring process.
- Implemented creative sourcing techniques to attract top talent from various industries and backgrounds.
- Partnered closely with Hiring Managers to understand their specific requirements and priorities thus aligning best-fit candidates accordingly.
- Supported internal promotions and transfers by identifying suitable opportunities for existing employees seeking career growth within the organization.
- Managed high-volume job postings, ensuring accurate and up-to-date information on various job boards.
- Coordinated interviews between candidates and hiring managers, resulting in a streamlined interview process for both parties.
- Organized successful career fairs, connecting qualified candidates with available positions within the organization.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Performed event coordination for larger parties and gatherings.
Front End Department Supervisor
Lowes
Abbeville, LA
10.2020 - 12.2021
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
- Collaborated with store management to develop strategies for boosting sales and improving customer retention.
- Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
- Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
- Ensured compliance with company policies and procedures by monitoring employee actions and addressing any discrepancies promptly.
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
- Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
Flooring Sales Specialist
Lowes
Abbeville, LA
01.2019 - 10.2020
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Head Cashier
Lowes
Abbeville, LA
06.2011 - 01.2019
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Abbeville High School
Abbeville, LA2009
Skills
- Onboarding Processes
- Diversity and Inclusion
- Employee Relations
- Employee Recognition Programs
- Scheduling Coordination
- Policy Enforcement
- Talent Acquisition
- Payroll Administration
- Project Management
- Decision-Making
- Task Delegation
- Customer Service
Additional Information
Lead safety team and conducted monthly meetings focusing on company agenda and store level needs.
Planned company functions and store meetings.
Timeline
Scheduling Staffing Administrator
Lowes Home Improvment
12.2021 - 05.2024
Front End Department Supervisor
Lowes
10.2020 - 12.2021
Flooring Sales Specialist
Lowes
01.2019 - 10.2020
Head Cashier
Lowes
06.2011 - 01.2019
High School Diploma -
Abbeville High School