Alicia Tompkins
Harrisville,NY
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Guthrie Clinic
Fort Drum, NY
04.2024 - Current
- As a medical assistant I streamlined patient check-in and check-out process, reducing administrative burden for front office staff
- Assisted in patient intake, ensuring accurate collection of medical histories and demographics.
- Facilitated appointment scheduling, coordinating with healthcare providers to optimize patient flow.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Samaritan Family Health
Watertown, NY
11.2023 - 04.2024
- As a medical assistant I streamlined patient check-in and check-out process reducing administrative burden for front office staff.
- Managed electronic health records, maintaining confidentiality and compliance with regulations.
- Conducted preliminary lab tests, supporting diagnostic processes for timely patient care.
- Educated patients on medication administration and post-treatment care instructions for improved outcomes.
- Developed patient communication strategies, fostering stronger relationships and enhancing overall satisfaction.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times by swiftly verifying coverage, and obtaining pre-authorizations when necessary.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Child and Youth Program Assistant (CYPA)
Fort Gregg adams cdc
Fort Lee, VA
07.2023 - 11.2023
- I assist with teaching the children. I do feedings and change diapers when needed. I take the kids outside to play.
Medical Assistant
Southside Regional Medical Center
04.2022 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Educated patients on medication administration and post-treatment care instructions for improved outcomes.
- Managed electronic health records, maintaining confidentiality and compliance with regulations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated appointment scheduling, coordinating with healthcare providers to optimize patient flow.
- Assisted in patient intake, ensuring accurate collection of medical histories and demographics.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Medical Assistant
Old Dominion Pediatrics
Richmond, VA
07.2021 - 04.2022
- While at this job I earned the title of front desk coordinator within the first three months of being hired. This position has never been held at this place of business.
- Led training sessions for new staff on procedures and office protocols to enhance team efficiency.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted in patient intake, ensuring accurate collection of medical histories and demographics.
- Facilitated appointment scheduling, coordinating with healthcare providers to optimize patient flow.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Developed patient communication strategies, fostering stronger relationships and enhancing overall satisfaction.
- Managed multi-line phone system to efficiently route calls and handle inquiries.
- Provided exceptional customer service, addressing guest needs and resolving issues promptly.
- Maintained organized front desk operations, ensuring a welcoming environment for visitors.
- Coordinated appointments and meetings, optimizing schedules for staff and patients
- Trained new reception staff on operational protocols and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Medical Assistant
Virginia Pediatrics
Colonial Heights, VA
10.2019 - 07.2021
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated appointment scheduling, coordinating with healthcare providers to optimize patient flow.
- Assisted in patient intake, ensuring accurate collection of medical histories and demographics.
- Managed electronic health records, maintaining confidentiality and compliance with regulations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed multi-line phone system to efficiently route calls and handle inquiries.
- Provided exceptional customer service, addressing guest needs and resolving issues promptly.
- Maintained organized front desk operations, ensuring a welcoming environment for visitors.
- Coordinated appointments and meetings, optimizing schedules for staff and clients.
- Implemented improved check-in procedures, enhancing overall guest experience and efficiency.
- Trained new reception staff on operational protocols and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Medical Assistant
CENTER FOR SIGHT
Watertown, NY
10.2018 - 07.2019
- Obtained autorefractions, worked patients up, obtained history, updated current medication list, obtained vision test, read patient glasses, assisted doctors as needed, responded to patient concerns.
Medical Secretary
CARDIOLOGY ASSOCIATES
01.2018 - 09.2018
- Sending and updating referrals
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage.
- Assisted patients with inquiries, providing exceptional customer service in high-volume settings.
- Maintained electronic health records, ensuring compliance with privacy regulations and data accuracy.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Oversaw daily front desk operations, streamlining processes to enhance overall clinic efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Supported office staff and operational requirements with administrative tasks.
Medical Assistant
Samaritan Medical Center Neurosurgery
11.2016 - 12.2017
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed clerical duties and tasks for clinic administration.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Office Assistant
Chenango Memorial Hospital Primary Care
Norwich, NY
12.2014 - 03.2016
- Worked in check-out, improving patient experience and operational workflows.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Maintained current and accurate medical records for patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Samson Orusa
Clarksville, TN
04.2014 - 07.2014
- Managed patient scheduling and appointments to optimize clinic workflow.
- Handled incoming calls, addressing patient inquiries and concerns efficiently.
- Maintained accurate electronic health records for improved data integrity.
- Coordinated insurance verification processes to ensure patient eligibility and coverage.
- Trained new staff on office protocols and software systems for seamless integration.
- Streamlined check-in procedures, enhancing patient experience and reducing wait times.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Registered and verified patient records before triage with most up-to-date information.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
High school diploma or GED - undefined
Waterville, NYMedical Assistant - undefined
Auburn University
Auburn, AL01.2014
Skills
- Typing
- Customer service
- EKG
- Epic
- Emr
- Receptionist
- Scheduling
- Medical Office Experience
- Experience Administering Injections
- First aid
- Conflict management
- Vital Signs
- Computer skills
- Patient care
- Medical records
- Care plans
Certification
- Medical Assistant
- BLS Certification
- Driver's License
- CPR Certification
- Certified Medical Assistant
- First Aid Certification
- AED Certification
Additional Information
- Skills
- Vital Signs, Patient Care, EMR, Medical Records, Scheduling
Timeline
Medical Assistant
The Guthrie Clinic
04.2024 - Current
Medical Assistant
Samaritan Family Health
11.2023 - 04.2024
Child and Youth Program Assistant (CYPA)
Fort Gregg adams cdc
07.2023 - 11.2023
Medical Assistant
Southside Regional Medical Center
04.2022 - 07.2023
Medical Assistant
Old Dominion Pediatrics
07.2021 - 04.2022
Medical Assistant
Virginia Pediatrics
10.2019 - 07.2021
Medical Assistant
CENTER FOR SIGHT
10.2018 - 07.2019
Medical Secretary
CARDIOLOGY ASSOCIATES
01.2018 - 09.2018
Medical Assistant
Samaritan Medical Center Neurosurgery
11.2016 - 12.2017
Medical Office Assistant
Chenango Memorial Hospital Primary Care
12.2014 - 03.2016
Medical Assistant
Samson Orusa
04.2014 - 07.2014
High school diploma or GED - undefined
Medical Assistant - undefined
Auburn University