Alicia Tripp
Sandown,NH
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Looking to further education to become an RN or higher in the future.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Nursing Assistant
Benchmark Senior Living
03.2023 - Current
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual needs.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Reduced risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Promoted patient comfort by promptly addressing pain management needs in collaboration with nursing staff.
- Minimized hospital readmissions through effective discharge planning support and personalized follow-up care coordination.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Associate Teacher
Seedlings ELC
09.2022 - 04.2023
- Enhanced student comprehension by utilizing various teaching methods and strategies tailored to individual learning styles.
- Developed students'' critical thinking skills by incorporating problem-solving activities in the curriculum.
- Promoted a positive classroom environment by fostering respectful, open communication between students and staff.
- Increased parent involvement through regular communication and conferences, resulting in stronger support for student success.
- Collaborated with colleagues to develop interdisciplinary lessons, providing students with a comprehensive understanding of subjects.
- Assisted lead teacher in designing engaging lesson plans that catered to diverse learners'' needs and abilities.
- Encouraged creativity and self-expression among students through various art projects and writing assignments, inspiring confidence in their abilities.
- Implemented differentiated instruction techniques, accommodating the unique needs of each learner and promoting academic growth.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Helped lead teacher set up and manage classroom and outdoor activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Built and maintained productive relationships between students, teachers and parents.
- Maintained consistent classroom schedule with wide range of experiences.
- Promoted sensory development by providing access to different textures.
Retail Sales Associate
Canobie Lake Park
05.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
Pharmacy Technician
Walgreens
02.2022 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Customer Service Representative
Market Basket
03.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer questions, and assisting with finding items within the store.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Counted money and reset each cashier's drawer to the starting amount.
- Helped customers with any lottery tickets, checks, or money order inquiries.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
Timberlane Regional High School
Plaistow, NH06.2023
Skills
- Patient Support
- Care Plan Adherence
- Resident Care Standards and Assistance
- Supply Restocking
- Empathy and Compassion
- Infection Control
- Privacy and Confidentiality
- Teamwork Abilities
- CPR Certification
- Conflict Resolution
- Active Listening
- Continuous Improvement
Certification
- LNA- (6/7/2023-6/30/2025)
- CPR, American Red Cross- (11/10/2022-11/10/2024)
- CPR, American Heart Association- (12/19/2022-12/19/2024)
Timeline
Licensed Nursing Assistant
Benchmark Senior Living
03.2023 - Current
Associate Teacher
Seedlings ELC
09.2022 - 04.2023
Retail Sales Associate
Canobie Lake Park
05.2022 - 09.2022
Pharmacy Technician
Walgreens
02.2022 - 04.2022
Customer Service Representative
Market Basket
03.2020 - 01.2022
High School Diploma -
Timberlane Regional High School