Hi, I’m
Alicia Turner
Chicago,IL
Summary
Adept Shift Manager with a proven track record at Taco Bell, where I excelled in customer satisfaction and team performance enhancement. Skilled in cash handling and fostering strong team development, I effectively resolved escalated customer issues, mentored new staff, and promoted a positive work environment. My approach significantly improved service standards and team dynamics.
Overview
4
years of professional experience
Work History
Taco Bell
Shift Manager
10.2020 - Current
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Loyola University of ChicagoChicago, IL
Bachelor Of Early Childhood Care And Education from Early Childhood Education
05.2027
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Staff development
- Inventory control
- Team building
- Compliance
- Shift leadership
- Financial records oversight
- Problem-solving
- Active listening
- Critical thinking
Timeline
Shift Manager
Taco Bell
10.2020 - Current
Loyola University of Chicago
Bachelor Of Early Childhood Care And Education from Early Childhood Education