Alicia Umsted

• Maintained confidentiality of information regarding clients and company.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Processed incoming visitors and monitored their stay.
• Filed, processed and printed visitor’s information for records keeping.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled cash transactions and maintained sales and payments records accurately.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Confirmed appointments, communicated with clients, and updated client records.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Handled assignments independently with good judgement and critical thinking skills.
• Reduced waiting times for visitors by implementing more efficient check-in process.

Same description as previous position when first employed with The Amber in 2022.

• Moved and cleared debris from work sites to dispose of in designated areas.
• Followed instructions and safety protocols while operating machinery and equipment.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
• Notified supervisors of defective equipment or material.
• Improved worksite safety by consistently adhering to established protocols and regulations.
• Assisted team members with tasks that require group effort.
• Provided maintenance for construction equipment.
• Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
• Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Completed tasks efficiently for timely project completion within set deadlines.
• Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
• Managed safe and efficient use of tools and equipment on construction sites.
• Used variety of hand and power tools to complete tasks.
• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Improved worksite efficiency by maintaining clean and organized work areas.
• Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
• Maintained high-quality workmanship through attention to detail and adherence to industry standards.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
• Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
• Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.