Alicia Upton
Keene
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Development Coordinator
Home Healthcare Hospice, and Community Services
Keene, NH
06.2024 - 02.2026
- Process 100+ donations weekly (online, checks, ACH, stock gifts) with strong attention to accuracy and confidentiality
- Generate and distribute timely tax receipts and personalized acknowledgment letters
- Manage memorial and tribute gift records, including donor notifications and family correspondence
- Coordinate memorial stone engraving requests, ensuring accuracy of inscriptions and collaboration with vendors
- Maintain and update donor database to ensure data integrity
- Assist with monthly reconciliation of donations with finance department
- Support annual fundraising campaigns and special events
Administrative Assistant
Home Healthcare, Hospice and Community Services
Keene, NH
08.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative Team Lead
C&S Wholesale Grocers Inc.
Brattleboro, VT
08.2014 - 09.2022
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Improved overall call center performance with effective coaching and feedback to team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Merchandise Assistant Manager
Dollar Tree
Keene, NH
09.2013 - 08.2014
- Supported store operations by maintaining accurate records of product information, pricing updates, and shipment schedules.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Reduced inventory shrinkage by conducting regular audits and monitoring retail store operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Walmart
Hinsdale, NH
08.2007 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Identified trends in customer concerns, collaborating with management to implement proactive solutions.
Education
High School Diploma -
Hinsdale High School
Hinsdale, NH06-2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Timeline
Development Coordinator
Home Healthcare Hospice, and Community Services
06.2024 - 02.2026
Administrative Assistant
Home Healthcare, Hospice and Community Services
08.2023 - 06.2024
Customer Service Representative Team Lead
C&S Wholesale Grocers Inc.
08.2014 - 09.2022
Merchandise Assistant Manager
Dollar Tree
09.2013 - 08.2014
Customer Service Representative
Walmart
08.2007 - 08.2013
High School Diploma -
Hinsdale High School