Alicia VALENZUELA
Sun City,AZ
Summary
Dynamic administrative professional with a proven track record at Embrace Life Services, excelling in office management and project coordination. Skilled in Microsoft Office Suite and customer relations, I enhance operational efficiency and drive team performance through effective communication and critical thinking. Committed to delivering results and optimizing workflows.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Embrace Life Services
Phoenix, AZ
05.2025 - Current
- Managed daily office operations, ensuring efficient workflow and timely communication.
- Coordinated scheduling and calendar management for leadership, optimizing time allocation.
- Prepared reports and documentation, maintaining accuracy and attention to detail.
- Assisted with project management tasks, tracking progress and deadlines effectively.
Program Supervisor
Az Mentor
Phoenix, AZ
08.2019 - 05.2025
- Developed and implemented training programs for new staff, enhancing onboarding experience.
- Managed daily operations, ensuring adherence to program guidelines and standards.
- Coordinated communication between stakeholders to optimize project outcomes and efficiency.
- Led team meetings to assess progress and strategize improvements in program delivery.
Medical Assistant Intern
Rapid Care Urgent Care
Phoenix, AZ
06.2023 - 07.2023
- Assisted healthcare providers in conducting patient assessments and documenting medical histories.
- Administered medications and vaccinations under supervision, ensuring compliance with safety protocols.
- Managed appointment scheduling and patient flow to enhance operational efficiency.
- Educated patients on treatment plans and wellness programs, promoting health literacy.
Manager
KFC
Tucson, AZ
07.2016 - 09.2017
- Streamlined operations by optimizing staff scheduling and inventory management processes.
- Led training programs to enhance team performance and improve customer service standards.
- Implemented quality control measures, ensuring compliance with health and safety regulations.
- Analyzed sales data to identify trends, driving strategic decisions for menu offerings.
Cashier
McDonald's
Peoria, AZ
02.2015 - 06.2016
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Provided exceptional customer service, resolving inquiries and enhancing overall dining experience.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new staff on register operations and customer engagement techniques.
Education
Medical Assistant -
Pima Community College
Phoenix, AZ06-2023
High School Diploma -
Walden Grove High School
Tucson, AZ08-2016
Skills
Customer service
Data entry
Computer skills
Office administration
Time management
Microsoft Word
Microsoft Excel
File organization
Customer and client relations
Filing
Critical thinking
Strong problem solver
Scheduling
Documentation and recordkeeping
Microsoft Office Suite
Scheduling and calendar management
Database entry
Professional communication
Timeline
Administrative Assistant
Embrace Life Services
05.2025 - Current
Medical Assistant Intern
Rapid Care Urgent Care
06.2023 - 07.2023
Program Supervisor
Az Mentor
08.2019 - 05.2025
Manager
KFC
07.2016 - 09.2017
Cashier
McDonald's
02.2015 - 06.2016
Medical Assistant -
Pima Community College
High School Diploma -
Walden Grove High School