Alicia Van Horn
Sparrowbush,NY
Summary
Recent LPN graduate with strong customer service background, bringing over 5 years of experience in client relations. Committed to delivering high-quality patient care and advocating for patient needs. Detail-oriented with a focus on effective communication and problem-solving skills. Eager to leverage customer service expertise in a healthcare setting to enhance patient experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Lead // Customer Support Specialist
Dick’s Sporting Goods
Middletown, NY
09.2019 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with customers.
- Resolved customer concerns promptly and efficiently.
Waitress//Counter Cashier
Pizza Mania
Otisville, NY
02.2018 - 05.2019
- Provided exceptional customer service to a high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Practical Nurse Degree -
Orange-Ulster BOCES
Newburgh, NY06.2025
High School Diploma -
Port Jervis High School
Port Jervis, NY06.2017
Skills
- Critical Thinking
- Customer service
- Medication administration
- Compassionate and caring
- Conflict resolution
- Team collaboration
Certification
Basic Life Support (BLS)– August 2024–2026
LPN License- expected August 2025
CLINICAL EXPERIENCE
- Middletown Park Manor, Middletown NY
- St. Luke’s Cornwall Hospital , Newburgh NY
- Aizer Health Center, Monroe NY
- Crystal Run Health Care, Rockhill NY
Accomplishments
- National Association of Licensed Practical Nurses Honor Society Award
- Professional Dedication Award
Timeline
Department Lead // Customer Support Specialist
Dick’s Sporting Goods
09.2019 - Current
Waitress//Counter Cashier
Pizza Mania
02.2018 - 05.2019
Practical Nurse Degree -
Orange-Ulster BOCES
High School Diploma -
Port Jervis High School
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