Alicia Vasquez
Chicago,IL
Summary
Accomplished professional with a proven track record at enhancing security protocols and streamlining. Expert in conflict resolution. I have significantly improved operational efficiency and customer satisfaction. Skilled in both detail-oriented tasks and effective communication, my contributions have consistently resulted in safer, more efficient work environments.
Overview
33
33
years of professional experience
Work History
City Mail Carrier
US Post Office
06.2024 - Current
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Security Officer
Paragon Systems
06.2012 - 08.2023
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
Security Lieutenant
Ewin Lundburg & Associates
09.1994 - 06.2012
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
Medical Receptionist
Loop Foot Health Center
02.1992 - 08.1994
- Helped patients complete necessary medical forms and do
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Associate of Applied Science - Criminal Justice
Taylor Business Institute
Chicago, ILSkills
- Package handling
- Reading Comprehension
- Visitor tracking
- Conflict resolution techniques
- Detail Oriented
- Medical Billing
- Insurance Verification
- Payment Collection
Timeline
City Mail Carrier
US Post Office
06.2024 - Current
Security Officer
Paragon Systems
06.2012 - 08.2023
Security Lieutenant
Ewin Lundburg & Associates
09.1994 - 06.2012
Medical Receptionist
Loop Foot Health Center
02.1992 - 08.1994
Associate of Applied Science - Criminal Justice
Taylor Business Institute