Passionate distance runner and half-marathon participant currently pursuing the goal of completing a full marathon, reflecting a commitment to continuous improvement, resilience, and long-term goal achievement
Alicia Vasquez
Round Rock
Summary
Detail-oriented Production Planner and Customer Service Representative with a proven track record of enhancing operational efficiency and streamlining processes in dynamic manufacturing environments. Played a key role in launching major customer programs for industry leaders such as Tesla and Toyota by fostering collaboration across departments to ensure precise order processing, timely delivery coordination, and exceptional customer support. Expertise includes production planning, order management, logistics coordination, and transportation scheduling, effectively bridging communication between suppliers, carriers, and customers. Demonstrated ability to resolve complex customer issues, adapt to shifting priorities, and optimize scheduling processes while consistently achieving high service levels and on-time delivery performance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
US Farathane
Georgetown, Texas
03.2024 - Current
- Guided customers through inquiries by offering accurate product details and effective support solutions.
- Served as the primary point of contact between carriers, suppliers, and customers, providing shipment updates and coordinating schedule changes as needed.
- Addressed customer complaints with urgency and professionalism, ensuring timely solutions and positive experiences.
- Collaborated with cross-functional teams to address product issues and enhance customer experience.
- Developed training materials that streamlined onboarding process for new hires, increasing readiness time.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined communication among inventory, warehouse, and shipping departments to enhance efficiency in order fulfillment.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
- Facilitated strategic collaboration with finance teams to ensure project schedules aligned with budgetary constraints.
Master Production Scheduler
US Farathane
Georgetown, Texas
03.2024 - 08.2024
- Analyzed customer demand and inventory data to establish efficient production schedules.
- Coordinated logistics within the supply chain to ensure prompt and efficient delivery of materials.
- Analyzed data within MRP system to develop reliable forecasts for finished goods inventory needs.
- Assessed capacity utilization data regularly to identify opportunities for resource allocation during high-demand seasons.
- Collaborated with cross-functional teams to ensure alignment of production schedules with sales forecasts and customer demands.
- Conducted regular reviews of inventory levels, proactively addressing shortages or excess stock that could impact production timelines.
- Played a key role in the successful launch of new products, ensuring seamless integration into existing production schedules without compromising on-time delivery rates.
- Balanced labor requirements across multiple shifts to optimize workforce utilization while adhering to budgetary constraints.
- Scheduled routine maintenance for machinery, minimizing unexpected breakdowns and production halts.
Production Planner
MDC Precision
Austin, TX
02.2021 - 01.2024
- Analyzed inventory levels to maintain optimal stock for production demands.
- Communicated with cross-functional teams to align production goals and resources.
- Adjusted production plans based on changing customer orders and priorities.
- Coordinated with production teammates to determine scheduling and conflict resolutions.
- Developed and maintained production schedules to meet customer demands.
- Analyzed data from various sources such as sales orders, forecasts, inventories. to create accurate production plans.
Material Coordinator
Ultra Clean Technology
Austin, TX
01.2018 - 01.2021
- Coordinated material movement between departments to ensure timely availability.
- Managed inventory levels using ERP systems for accurate stock tracking.
- Assisted in preparing materials for production schedules and forecasts.
- Collaborated with cross-functional teams to streamline supply chain processes.
- Stored material in designated areas to ensure stock rotation and efficient retrieval.
Logistics Material Handler
Bae Systems Inc.
Austin, TX
09.2015 - 01.2018
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Conducted inventory audits to ensure accuracy of stock levels and minimize discrepancies.
- Collaborated with team members to streamline shipping and receiving processes, enhancing workflow efficiency.
- Maintained compliance with safety regulations while handling hazardous materials in storage operations.
Education
Associate of Applied Science - Logistics And Supply Chain Management
Austin Community College
Austin, TX05-2028
High School Diploma -
San Marcos High School
San Marcos, TX06-2014
Skills
- Customer service support
- Accurate sales order processing
- Invoice Processing
- Data Entry Accuracy
- Inventory management
- Production planning
- ERP systems experience
- Data analysis
- Supply chain management
- Team collaboration
- Shipping and Logistics Coordination
Interests
Timeline
Customer Service Representative
US Farathane
03.2024 - Current
Master Production Scheduler
US Farathane
03.2024 - 08.2024
Production Planner
MDC Precision
02.2021 - 01.2024
Material Coordinator
Ultra Clean Technology
01.2018 - 01.2021
Logistics Material Handler
Bae Systems Inc.
09.2015 - 01.2018
High School Diploma -
San Marcos High School
Associate of Applied Science - Logistics And Supply Chain Management
Austin Community College