Alicia Vestal
Summary
Results-driven professional prepared for high-impact roles. Adept at managing a complex schedule, coordinating meetings, interpersonal communications, and handling of confidential information. Strong organization and problem-solving skills, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
BUSINESS DEVELOPMENT REPRESENTATIVE
Audicus
06.2023 - 07.2024
- Determined the right areas of growth for B2B side of company; modeled out verticals & opportunities.
- Led market research initiatives to identify new business opportunities and customer needs.
- Developed and maintained strong relationships with clients to drive repeat business and referrals.
- Collaborated with cross-functional teams to streamline sales processes and enhance customer satisfaction.
- Created persuasive presentations and proposals tailored to client specifications, securing high-value contracts.
- Implemented CRM tools effectively for tracking leads, managing accounts, and reporting sales activities.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Used SalesForce to handle current portfolio and prospective leads.
- Boosted brand awareness by representing the company at industry events and conferences.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Prospected healthcare and State organizations to establish initial relationships.
- Owned the lead cycle from prospecting until contracting phase.
- Created strategies for sourcing and hunting new business opportunities through cold calling, emailing, and networking.
- Conducted research on potential customers to identify their needs and interests.
- Utilized CRM software tools to track progress against KPIs.
- Responded promptly to telephone and email inquiries from prospects regarding products and services offered by the company.
- Developed targeted campaigns to drive customer engagement, schedule Zoom or Teams video sales calls, and close sales opportunities.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
SALES ACCOUNT EXECUTIVE
Audicus
04.2022 - 06.2023
- Provided an exceptional consultative sales experience to inbound B2C leads through calls, texts, and emails.
- Effectively communicated offering and mission to prospective customers.
- Developed strategies to increase sales and conversion methods.
- Expert on products, customer experience, and internal sales process.
- Provided feedback to other departments, such as Operations and Marketing.
- Served as the primary point of contact between company and customers regarding product inquiries or complaints.
- Cultivated an extensive knowledge of products and services in order to provide customers with informed recommendations.
- Facilitated negotiation process between clients and internal stakeholders when necessary.
- Analyzed data from CRM software systems (Salesforce) in order to monitor progress towards goals.
- Identified opportunities for upselling and cross-selling services within existing accounts.
- Maintained accurate records of all sales activities, including presentations, proposals, contracts and orders.
- Created detailed reports to track sales performance metrics and areas for improvement.
- Negotiated contracts with clients to maximize profitability while maintaining high levels of customer satisfaction.
- Owned the full sales cycle from initial contact through delivery of product and service.
SALES ACCOUNT EXECUTIVE
Centric Business Systems Inc.
04.2021 - 10.2021
- Developed and maintained strong client relationships to drive repeat business and referrals.
- Conducted market research to identify new sales opportunities and target demographics.
- Utilized CRM software to track sales activities and manage customer interactions effectively.
- Analyzed customer feedback to refine service offerings and enhance client satisfaction.
- Delivered presentations to key stakeholders, showcasing product benefits and securing buy-in for new projects.
- Managed sales cycle to maintain customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Exceeded sales targets consistently through strategic planning and execution.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Organized regular client meetings to discuss progress on projects or address any issues faced during implementation processes.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
SENIOR LEASING PROFESSIONAL
Forty-Two, LLC
08.2020 - 04.2021
- Senior leasing professional for new construction lease-up.
- Class A, 316 unit community.
- Worked closely with Executive Vice President of New Builds and Operations to ensure property success.
- Oversaw leasing, lease files, move-ins, and day-to-day leasing operations.
- Made use of effective sales techniques on a daily basis, including calling and emailing inbound leads.
- Helped maintain the accuracy of resident ledgers and files.
- Conducted all business in accordance with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
- Assisted Property Manager with the day to day operations, as needed.
- Provided assistance on scheduling building maintenance.
- Maintained and updated insurance certificate files for all contractors performing work at the properties and all residents.
- Conducted all lease renewals.
LEASING PROFESSIONAL
Forty-Two, LLC
06.2019 - 08.2020
- Maintained Class A property and provided white glove service to residents.
- Addressed the concerns of current and prospective residents in a friendly and professional manner.
- Helped set the standard on how other staff members engage prospective and current residents.
- Toured and leased units as necessary, maintaining 96%-100% occupancy
- Made use of effective sales techniques on a daily basis, including calling and emailing inbound leads.
- Led rent collection efforts, closing out 2019 with $0 delinquency.
- Helped maintain the accuracy of resident ledgers and files.
- Inspected unit during move-in and move-outs, walking units and the community as needed.
- Conducted all business in accordance with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
- Assisted Property Manager with the day to day operations, as needed.
- Provided assistance on scheduling building maintenance and vendors.
- Maintained and updated insurance certificate files for all contractors performing work at the properties and all residents.
- Conducted all lease renewals.
Education
Bachelor of Interdisciplinary Studies - Business
University of Virginia
Charlottesville, VA08.2024
Associate's Degree - Business
John Tyler Community College
Chester, VA05.2020
Skills
- Schedule & calendar planning
- Attention to detail
- Travel coordination
- Spreadsheet tracking
- Professional written and oral communications
- Time management
- Microsoft office
- Problem-solving
- Information confidentiality
- Database management
- File organization
- Appointment setting
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/aliciavestal
Timeline
BUSINESS DEVELOPMENT REPRESENTATIVE
Audicus
06.2023 - 07.2024
SALES ACCOUNT EXECUTIVE
Audicus
04.2022 - 06.2023
SALES ACCOUNT EXECUTIVE
Centric Business Systems Inc.
04.2021 - 10.2021
SENIOR LEASING PROFESSIONAL
Forty-Two, LLC
08.2020 - 04.2021
LEASING PROFESSIONAL
Forty-Two, LLC
06.2019 - 08.2020
Bachelor of Interdisciplinary Studies - Business
University of Virginia
Associate's Degree - Business
John Tyler Community College
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