ALICIA VILLALOBOS
San Antonio,TX
Summary
Pursued leadership opportunities to drive waste reduction and optimize processes within clinical and administrative functions. Project management professional with reputation for achieving project milestones and fostering team collaboration. Proven ability to adapt to shifting priorities and deliver results. Recognized for strong organizational skills and effective problem-solving.
Overview
8
8
years of professional experience
Work History
Senior Project Coordinator
WellMed
11.2021 - 10.2025
- Lead Project Implementation: Drive the planning, development, implementation, and evaluation of multiple programs and projects for the Clinic Integrations team and related departments.
- Managed Communications & Compliance: Successfully orchestrated payer termination and provider relocation communications, ensuring all required legal notices were tracked, confirmed, and delivered within strict regulatory timeframes.
- Cross-Functional Collaboration: Facilitate project work groups, committees, and decision-making meetings, serving as the central point of contact between clinical teams, administrative staff, and external payers.
- Reporting & Analysis: Responsible for presentation preparation, data analysis, report production, and database management to monitor progress and inform executive-level decisions.
Quality Improvement Specialist - Supervisor
UT Health
06.2017 - 11.2021
- Process Improvement Leadership: Supervised and led the team through yearly DSRIP and GPRO audits, ensuring successful compliance and reporting for strategic programs.
- Workflow Standardization (Key Achievement): Created and implemented multiple successful standardized workflows across clinical and administrative teams, including:
- Developing a collaborative workflow with HCC coders for tracking and maintenance of WellMed attestation forms.
- Designing the Pre/Post Visit review spreadsheet and establishing the Epic download process for DSRIP reporting.
- Creating step-by-step documentation for payer termination and provider relocation notifications.
- Metrics & Goal Achievement: Monitored team performance against key Dashboards and metrics (Pre/Post visit and closure rates for Cardiology, Ob/Gyn, Orthopedics, and Pain Clinic), ensuring daily goals were met and reported accurately.
- Program Support: Provided critical onsite and offsite support to clinicians and executive teams during new project launches and drove key operational meetings (JDI 2.0, Outreach/Tickler).
- Community Initiative: Organized and coordinated the Hill Country Mobile Mammogram Clinic to successfully ensure patients received preventative screenings.
Skills
Report Production
Program Implementation
Workflow Design
Cross-Functional Coordination
Project Planning
Stakeholder Communication
Process Standardization (Lean/QI)
Healthcare Quality
DSRIP
GPRO
PQRS
HEIDS Metrics
HCC Coding Workflow
Regulatory Compliance
Quality Audit Supervision
Technology
Microsoft Office Suite (Advanced Excel/PPT)
Epic EHR
Database Management
Report Production
Timeline
Senior Project Coordinator
WellMed
11.2021 - 10.2025
Quality Improvement Specialist - Supervisor
UT Health
06.2017 - 11.2021