Alicia Waddell
Ardmore,OK
Overview
28
28
years of professional experience
Work History
Automotive Manager
Walmart
Ardmore, OK
07.2019 - Current
- Managed automotive department operations, ensuring compliance with safety and service standards.
- Oversaw inventory management, optimizing stock levels and reducing excess product.
- Trained staff on automotive services and customer engagement techniques to enhance service quality.
- Implemented process improvements that increased efficiency in service delivery and customer satisfaction.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Led team meetings focused on performance metrics and continuous improvement initiatives in the department.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for professional growth.
Medical Transcriptionist
Mmodal
Ardmore, OK
05.1998 - 08.2016
- Transcribed medical dictations with high accuracy and attention to detail.
- Reviewed and edited documents for grammar, punctuation, and medical terminology consistency.
- Utilized transcription software to convert audio recordings into text format.
Unit Secretary
Mercy Memorial Hospital
Ardmore, OK
05.1998 - 08.2016
- Maintained accurate medical records and documentation standards consistently.
- Facilitated communication between departments and healthcare professionals effectively
- Supported patient admissions and discharge processes to streamline workflows.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained patient confidentiality in line with HIPAA regulations.
Education
Medical Secretary - Medical Secretary And Transcription
Computer Dynamics Institute
Virginia Beach, VA05.1995
High School Diploma -
Ardmore High School
Ardmore, OK05.1986
Skills
Staff training and development
Safety management
Operations management
Warranty administration
Customer satisfaction
Parts ordering
Customer relations
Scheduling
Employee retention
Service department operations
Employee evaluation
Scheduling abilities
Positive attitude
Teamwork
Problem-solving
Problem-solving abilities
Multitasking
Reliability
Computer skills
Timeline
Automotive Manager
Walmart
07.2019 - Current
Medical Transcriptionist
Mmodal
05.1998 - 08.2016
Unit Secretary
Mercy Memorial Hospital
05.1998 - 08.2016
Medical Secretary - Medical Secretary And Transcription
Computer Dynamics Institute
High School Diploma -
Ardmore High School